Service Writer & Parts Coordinator

Wagner Equipment Co; Fairbanks (AK); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

8 holidays

Medical, dental, and vision insurance

401K company contribution up to 7%

Tuition Reimbursement

Employee Assistance Program (EAP)

Discounted employee phone plans

Job summary

Wagner Equipment Co. in Fairbanks, AK seeks a detail-oriented Service Writer to manage shop work orders, create accurate service estimates, and coordinate with customers. You will oversee paperwork, ensure timely updates, and support technicians.

The role requires strong administrative skills and customer service experience. Join a team that values collaboration and offers solid benefits. Pay ranges align with experience and regional market norms, with opportunities for professional growth

Qualifications

• High School Diploma or GED required.
• 2 years vocational training preferred.
• 5 years experience as a technician or comparable position.
• 3+ years administrative/clerical experience.
• 3+ years customer service experience.
• 1+ years sales experience.
• 1+ years supervisory/management experience.

Responsibilities

• Initiates and closes all shop work orders as necessary.
• Creates service estimate for customers prior to beginning work.
• Coordinate with customer regarding service estimate, approval, prior to beginning work.
• Schedules and maintains records on safety training, vehicle inspections, etc.
• Handles all incoming calls pertaining to scheduling of shop work, and information concerning customer inquiries for all shop related areas.
• Reviews work orders, warranty jobs, daily hours & determines.
• Reviews and approves daily hours on each work order.
• Reviews service Work In Progress for work orders closed in shop and open in service accounting.
• Reviews all customer jobs with shop manager or designee to insure that work, as requested, was completed.
• Complete & submit parts exchange core reports in a timely manner.
• Organize & Maintain all paperwork for workorders, current library of publications, & file on PO’s and canceled PO’s.
• Checks all requisitions for proper coding.
• Figures dollar amounts on firm rates.
• Other duties as assigned by manager.

Skills

Customer service

Data entry

Communication

Organizational skills

MS Word

Outlook

Education

High School Diploma or GED

2 years vocational training

Tools

Microsoft Word

Outlook

DBS

SIMSI

ET/SIS/SIS Web/STW

Job description

Wagner Equipment Co. in Fairbanks, AK seeks a detail-oriented Service Writer to manage shop work orders, create accurate service estimates, and coordinate with customers. You will oversee paperwork, ensure timely updates, and support technicians.

The role requires strong administrative skills and customer service experience. Join a team that values collaboration and offers solid benefits. Pay ranges align with experience and regional market norms, with opportunities for professional growth