Service Writer

Wagner Equipment Co; Fairbanks (AK); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

8 holidays

Medical, dental, and vision insurance

401K company contribution up to 7%

Tuition Reimbursement

Employee Assistance Program (EAP)

Discounted employee phone plans

Job summary

Wagner Equipment Co. in Fairbanks, AK seeks a detail-oriented Service Writer to manage shop work orders, create accurate service estimates, and coordinate with customers. You will oversee paperwork, ensure timely updates, and support technicians.

The role requires strong administrative skills and customer service experience. Join a team that values collaboration and offers solid benefits. Pay ranges align with experience and regional market norms, with opportunities for professional growth

Qualifications

• High School Diploma or GED required.
• 2 years vocational training preferred.
• 5 years experience as a technician or comparable position.
• 3+ years administrative/clerical experience.
• 3+ years customer service experience.
• 1+ years sales experience.
• 1+ years supervisory/management experience.

Responsibilities

• Initiates and closes all shop work orders as necessary.
• Creates service estimate for customers prior to beginning work.
• Coordinate with customer regarding service estimate, approval, prior to beginning work.
• Schedules and maintains records on safety training, vehicle inspections, etc.
• Handles all incoming calls pertaining to scheduling of shop work, and information concerning customer inquiries for all shop related areas.
• Reviews work orders, warranty jobs, daily hours & determines.
• Reviews and approves daily hours on each work order.
• Reviews service Work In Progress for work orders closed in shop and open in service accounting.
• Reviews all customer jobs with shop manager or designee to insure that work, as requested, was completed.
• Complete & submit parts exchange core reports in a timely manner.
• Organize & Maintain all paperwork for workorders, current library of publications, & file on PO’s and canceled PO’s.
• Checks all requisitions for proper coding.
• Figures dollar amounts on firm rates.
• Other duties as assigned by manager.

Skills

Customer service

Data entry

Communication

Organizational skills

MS Word

Outlook

Education

High School Diploma or GED

2 years vocational training

Tools

Microsoft Word

Outlook

DBS

SIMSI

ET/SIS/SIS Web/STW

Job description

Why Join Wagner?

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays

• Medical, dental, and vision insurance

• Life and AD&D Insurance

• Retirement Plans -401Keligible employees can receive a company contribution up to 7%

• Tuition Reimbursement

• Employee Assistance Program (EAP)

• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more

• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

The Service Writer is responsible for scheduling and coordinating all service work and parts order entry for machine repairs in a manner that reflects the company’s vision of working as “One Professional Team” while also managing all related work order and paperwork responsibilities. Where applicable, guides the work of the Service Clerk(s).

Pay Rate: $26.08 - $38.42 per hour
Pay rate is dependent upon education & experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Initiates and closes all shop work orders as necessary

• Creates service estimate for customers prior to beginning work

• Coordinate with customer regarding service estimate, approval, prior to beginning work

• Schedules and maintains records on safety training, vehicle inspections, etc.

• Handles all incoming calls pertaining to scheduling of shop work, and information concerning customer inquiries for all shop related areas

• Reviews work orders, warranty jobs, daily hours & determines

• Reviews and approves daily hours on each work order

• Reviews service Work In Progress for work orders closed in shop and open in service accounting

• Reviews all customer jobs with shop manager or designee to insure that work, as requested, was completed

• Complete & submit parts exchange core reports in a timely manner

• Organize & Maintain all paperwork for workorders, current library of publications, & file on PO’s and canceled PO’s

• Checks all requisitions for proper coding

• Figures dollar amounts on firm rates

• Other duties as assigned by manager

Supervisory Responsibilities:

• Assigns work orders and schedules workload of technicians

• Directs Service Clerk in clerical functions where applicable

• Provides input into the annual Performance Reviews

Required Education and Experience:

• High School Diploma or GED

• 2 years vocational training preferred

• 5 years’ experience as a technician or comparable position

• 3+ years administrative/clerical experience

• 3+ years customer service experience

• 1+ years sales experience

• 1+ years supervisory/management experience

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing

• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds

• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills

• Safety & Product Knowledge

• Ability to direct the work of others

• Ability to work in a fast-paced environment

• Warranty training/knowledge

• Basic knowledge of Microsoft Word and Outlook

• Basic knowledge of DBS

• Basic knowledge of SIMSI

• Intermediate knowledge of ET/SIS/SIS Web/STW

Work Environment:

• Noise: Moderate

• Indoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

#WMISC