Service Writer & Parts Coordinator

Holmes-Motors-Inc; Birmingham (AL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO

VAC

Paid Holidays

Job summary

Holmes-Motors-Inc is seeking a Service Writer/Parts Person in Birmingham to coordinate customer communication, schedule service needs, and manage repair order information. You will ensure proper parts ordering and processing to support efficient department operations.

You will handle warranty parts processing, returns, and core processing, while maintaining accurate records and timely communication with the Service Manager and technicians.

Qualifications

• Answer all incoming service calls and assess severity.
• Schedule customer appointments and prioritize urgent repairs.
• Maintain accurate notes in DealPack and communicate issues to the Service Manager.
• Order parts requested by Service Technicians and Inspecting Technicians.
• Prioritize local sourcing for urgent needs and use cost-effective vendors for others.
• Ensure ordered parts are correct and billed to the proper vehicle repair order.

Responsibilities

• Answer all incoming service calls and assess severity, scheduling appropriate appointments.
• Maintain communication with customers about vehicle status, repairs, and completion updates.
• Enter accurate notes into DealPack and relay important concerns to the Service Manager.
• Order parts requested by technicians and inspectors as needed.
• Prioritize local sourcing for urgent parts and use cost-effective suppliers for non-urgent parts.
• Ensure all ordered parts are received, billed, and assigned to the correct repair order.

Skills

Customer communication

Scheduling

Parts ordering

Warranty processing

Documentation

DealPack notes entry

Tools

DealPack

Inventory system

Job description

Holmes-Motors-Inc is seeking a Service Writer/Parts Person in Birmingham to coordinate customer communication, schedule service needs, and manage repair order information. You will ensure proper parts ordering and processing to support efficient department operations.

You will handle warranty parts processing, returns, and core processing, while maintaining accurate records and timely communication with the Service Manager and technicians.