Service Advisor & Parts Coordinator

Vesta1; Birmingham (AL); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

PTO

Vacation days

Paid Holidays

Job summary

Vesta1 is seeking a Service Writer/Parts Person to coordinate customer communications, schedule service needs, and manage repair order information. The role emphasizes accurate parts ordering, processing, and warranty/returns handling to support efficient department operations.

Responsibilities include answering service calls, updating customers on vehicle status, ordering required parts, and ensuring correct parts are billed to the correct repairs.

Qualifications

• Answer all incoming service calls and assess vehicle concerns.
• Coordinate scheduling of service needs and communicate status to customers.
• Maintain notes in the department systems and relay important issues to the Service Manager.
• Order parts for technicians and ensure correct parts are received and billed.

Responsibilities

• Coordinate customer communication, schedule service needs, and manage repair order information.
• Ensure proper parts ordering and processing to support department operations.
• Process warranty parts, unused parts, and core returns with proper channels.
• Maintain organized parts records and support efficient workflow with technicians and management.

Skills

Customer service

Parts knowledge

Communication

DealPack familiarity

Tools

DealPack

Inventory systems

Job description

Vesta1 is seeking a Service Writer/Parts Person to coordinate customer communications, schedule service needs, and manage repair order information. The role emphasizes accurate parts ordering, processing, and warranty/returns handling to support efficient department operations.

Responsibilities include answering service calls, updating customers on vehicle status, ordering required parts, and ensuring correct parts are billed to the correct repairs.