Service Writer - Nissan

Doggett Automotive Group; Beaumont (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Doggett Automotive Group in Beaumont, TX is seeking a Service Writer to support the Service Department with customer service needs, work orders, and processing of equipment repairs. You will assist in quoting, scheduling, and ensuring smooth daily shop operations.

You will greet customers, inform them of estimated costs, coordinate parts and labor for repairs, and communicate progress and status to customers to ensure satisfaction.

Qualifications

• High school diploma required.
• 2-4 years’ experience in automotive/construction service administrator role preferred.
• Strong computer skills, including experience with Excel.

Responsibilities

• Assist the Service Department with customer service needs and scheduling.
• Process work orders and repair quotes; manage daily shop operations.
• Coordinate parts and labor requirements with Service Manager for work orders.
• Open/close work orders and provide clerical support including data entry.
• Communicate repair status and estimated costs to customers.

Skills

Customer service

Data entry

Excel

Education

High school diploma

College/technical certificate preferred

Tools

Excel

Job description

Come Build a Career with Doggett Automotive Group!

Location: Nissan

Beaumont, TX

Job Id:345

# of Openings:0

Service Writer

Classification

Exempt

Job Summary

The Service Writer is responsible for assisting the Service Department with customer service needs, work orders, processing of equipment repairs, daily operations of shop functions, field service functions and delivery functions.

Essential Functions

• Provide service information to customers, schedule customer service needs, add segments to work orders containing job information
• Assist in the appraisal and quote process for equipment repair.
• Coordinate parts and labor requirements with Service Manager for work orders.
• Assist in scheduling shop assignments, field service work and delivery of equipment.
• Establish or adjust work procedures to meet schedules and deadlines.
• Open and close work orders.
• Provide clerical assistance, including some correspondence and data entry.
• Develop positive customer relations by accurately communicating repair status and charges for equipment repairs.
• Greet service customers and answer calls to schedule service appointments.
• Advise customers of estimated service and repair costs.
• Review details of service/repair invoice to ensure customer understanding of services provided
• Communicate progress of repair/service orders

Qualifications

• High school diploma required.
• 2-4 years’ experience in automotive/construction service administrator role.
• College or technical school certificate/degree preferred.
• Strong computer skills, including experience with Excel preferred.

The Service Writer must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer