Service Administrator - BMT Honda

Doggett Automotive Group; Beaumont (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Doggett Automotive Group in Beaumont, TX seeks a Service Administrator to support the Service Department with customer service, work orders, and shop operations.

The role involves assisting with appraisals, scheduling, parts coordination, and delivery of equipment, while maintaining accurate communication of repair status and costs to customers. High school diploma preferred; Excel skills preferred.

Qualifications

• Experience in automotive/service administration preferred.
• Experience in scheduling and handling work orders.
• Proficient in Excel.

Responsibilities

• Provide service information to customers and schedule service needs.
• Assist in appraisal and quote process for equipment repair.
• Coordinate parts and labor with Service Manager for work orders.
• Schedule shop assignments, field service, and equipment delivery.
• Open and close work orders.
• Perform clerical tasks including data entry.
• Communicate repair status and charges to customers.
• Greet customers and answer calls to schedule service.
• Explain estimated service and repair costs to customers.
• Review service invoices to ensure understanding.

Skills

Customer service

Scheduling

Data entry

Microsoft Excel

Education

High school diploma or equivalent

Tools

Excel

Job description

Come Build a Career with Doggett Automotive Group!

Position:Service Administrator - BMT Honda

Location: Honda

Beaumont, TX

Job Id:352

# of Openings:0

Service Administrator

Classification

Non-Exempt

Job Summary

This position will include assisting the Service Department with customer service needs, work orders, processing of equipment repairs, daily operations of shop functions, field service functions and delivery functions.

Essential Functions

• Provide service information to customers, schedule customer service needs, add segments to work orders containing job information
• Assist in the appraisal and quote process for equipment repair
• Coordinate parts and labor requirements with Service Manager for work orders
• Assist in scheduling shop assignments, field service work and delivery of equipment
• Establish or adjust work procedures to meet schedules and deadlines
• Conduct opening and closing of work orders
• Provide clerical assistance, including some correspondence and data entry
• Develop positive customer relations by accurately communicating repair status and charges for equipment repairs
• Greet service customers and answer calls to schedule service appointments
• Advise customers of estimated service and repair costs
• Review details of service/repair invoice to ensure customer understanding of services provided
• Communicate progress of repair/service orders

Qualifications

• High school diploma preferred
• 2-4 years experience in automotive/construction service administrator role with college or technical school certificate/degree preferred
• Proficient computer skills, including experience with Excel, preferred

The Service Administrator must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer