SERVICE WRITER

Evolving Solution Services; Tilton (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

The Service Writer at Evolving Solution Services in Tilton, NH delivers value to customers by handling service needs and overseeing customer requests in store.

You will open and close work orders, schedule technicians, and address customer satisfaction with supervisor approval. HS or equivalent required; 3–5 years of customer service experience preferred.

Qualifications

• 3–5 years of customer service, service advisor and/or parts distribution experience
• Strong computer and telephone skills; interpersonal abilities
• HS or equivalent required; technical training preferred

Responsibilities

• Communicate with customers by phone and in person regarding cost and delivery as well as status of service work orders
• Open and close service work orders for service based on customer needs using prescribed software
• Schedule and coordinate the activities of service mechanic(s) assigned to the store; generate internal work orders for Build to Stock
• Assist in other areas (parts or rentals) as required; coordinate with store personnel and ensure safe operating conditions

Skills

Customer service

Telephone skills

Interpersonal skills

Computer software skills

Education

High School Diploma or equivalent

Tools

Service tracking software

Job description

Position Summary: The Service Writer helps to deliver exceptional value and satisfaction to our customers on a continuous basis. Responsible for determining, leading and overseeing the service needs of customers calling and visiting the store.

Essential Functions

• 1. Communicates with customers by phone and in person regarding cost and delivery as well as the status of service work orders. Explains any need for additional work and obtains permission.
• 2. Opens and closes work orders for service based on customer needs using the prescribed software and hardware following established procedures.
• 3. Schedules and coordinates the activities of service mechanic(s) assigned to the store. Generates internal work orders for “Build to Stock”.
• 4. Exercises judgment in Customer Satisfaction issues. Seeks approval from supervisor when required.

Other Functions

• 1. May assist in other areas (parts or rentals) as required.
• 2. Coordinates and communicates with other store personnel as needed.
• 3. Ensures safe operating conditions and practices at the store.
• 4. Other duties as assigned.

Education: HS or equivalent. Tech preferred.

Experience: 3-5 years Customer service, service advisor and or parts distribution experience.

Specific Skills: Computer software skills, Telephone skills, Interpersonal skills.

Specialized Knowledge, Licenses, etc.: Mechanical knowledge, service tracking software.

Working Conditions: Normal store conditions including occasional service bay and external activities, computer and telephone operations, counter work.

This job description does not include all the duties of the position. The employer has the right to add or revise the list at any time. This job description does not constitute a contract of employment. Employment is “at will” at outlined in the Employee Handbook.

Higher wages available for individuals with a higher degree of experience and proven skill set.