Service Writer: Heavy Equipment Customer Scheduler

ASCO Equipment; Belton (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) + profit sharing

Paid holidays

Training & advancement opportunities

ASCO Children's Education Program

Job summary

ASCO Equipment in Belton, TX is seeking a Service Writer to coordinate service needs and keep customers informed. The role involves working with customers, service technicians, and other departments to schedule maintenance and prepare estimates.

Candidates should have 2+ years of experience in heavy equipment service or service writing, strong communication and time management skills, and proficiency with G-Suite and service software. We offer comprehensive benefits and advancement opportunities.

Qualifications

• 2+ years of experience as a heavy equipment service technician or service writer.
• Ability to work in a fast paced/high volume dealership.
• Detail oriented, time management, and teamwork skills.
• Excellent customer service and communication skills.
• Proficient computer skills, and experience with G-Suite & other service programs.

Responsibilities

• Positively take ownership of customer experience.
• Manage work orders: open, close, post time, enter notes and monitor progress.
• Prepare accurate estimates for costs of repairs and present to customer.
• Monitor and Manage accounts receivables.
• Clearly and effectively communicate to customers, technicians and service manager.
• Provide status updates on: work orders, troubleshooting, technician progress & general questions.
• Monitor phones for field technician and customer calls.
• Various other administrative duties.

Skills

Customer service

Communication

Time management

Teamwork

Detail oriented

Tools

G-Suite

Service programs

Job description

ASCO Equipment in Belton, TX is seeking a Service Writer to coordinate service needs and keep customers informed. The role involves working with customers, service technicians, and other departments to schedule maintenance and prepare estimates.

Candidates should have 2+ years of experience in heavy equipment service or service writing, strong communication and time management skills, and proficiency with G-Suite and service software. We offer comprehensive benefits and advancement opportunities.