Service Writer: Heavy Equipment & Customer Champion

ASCO Equipment; Belton (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays

Training & advancement

Education assistance

Job summary

ASCO Equipment in Belton, Texas is seeking a Service Writer who will coordinate with customers and service technicians to schedule maintenance and repairs.

The role requires 2+ years in heavy equipment service or service writing, strong customer service and communication, and proficiency with G-Suite and service programs. You will manage work orders, prepare estimates, and provide status updates.

Qualifications

• 2+ years of experience as a heavy equipment service technician or service writer.
• Ability to work in a fast paced/high volume dealership.
• Detail oriented, time management, and teamwork skills.
• Excellent customer service and communication skills.
• Proficient computer skills, and experience with G-Suite & other service programs.
• A personal dedication to work safety and accountability.

Responsibilities

• Positively take ownership of customer experience
• Manage work orders: open, close, post time, enter notes and monitor progress
• Prepare accurate estimates for costs of repairs and present to customer
• Monitor and Manage accounts receivables
• Clearly and effectively communicate to customers, technicians and service manager
• Provide status updates on: work orders, troubleshooting, technician progress & general questions
• Monitor phones for field technician and customer calls
• Various other administrative duties

Skills

Customer service

Communication skills

Time management

Detail oriented

Teamwork

Tools

G-Suite

Service programs

Job description

ASCO Equipment in Belton, Texas is seeking a Service Writer who will coordinate with customers and service technicians to schedule maintenance and repairs.

The role requires 2+ years in heavy equipment service or service writing, strong customer service and communication, and proficiency with G-Suite and service programs. You will manage work orders, prepare estimates, and provide status updates.