Service Writer: Heavy Equipment & Customer Liaison

Compass Business Solutions Inc; Harrisburg (Dauphin County); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Team-oriented environment

Competitive compensation

Medical Coverage

Paid Vacation

401K

Job summary

A&H Equipment Co. in Harrisburg, PA is seeking a Service Writer to be the primary liaison between customers, the sales team, and service shop technicians.

You will greet customers, identify service needs, open and manage work orders, and ensure clear communication throughout the repair lifecycle. This role blends technical aptitude with strong customer service to drive shop efficiency, customer satisfaction, and profitable service operations.

Qualifications

• High school diploma or GED required; associate degree, technical or trade training preferred.
• Experience in heavy equipment or automotive industry preferred.
• 1+ years' experience as service writer or administrative service/customer service role.
• Valid driver's license with a clean driving record; CDL A/B a plus.
• Familiarity with Dealer Management Systems preferred.

Responsibilities

• Greet customers, identify equipment symptoms or maintenance needs, and translate concerns into detailed repair orders.
• Answer calls, field questions, and schedule appointments.
• Develop cost estimates for parts and labor, obtain proper authorization before work.
• Maintain proactive, regular communication with clients regarding job status.
• Open, update, and close work orders in the DMS; record labor hours and parts daily.
• Identify warranty-eligible repairs and assist with warranty claims.
• Review completed work orders for accuracy and prepare final invoices.
• Coordinate with the Service Manager and technicians to prioritize jobs and dispatch field techs.
• Coordinate with parts department to confirm availability and schedule vendor services.
• Ensure all work adheres to safety and quality standards before release.

Skills

Customer service

Administrative tasks

Communication skills

Driver's license

Education

High school diploma or GED

Associate degree / technical training preferred

Tools

Dealer Management System

Job description

A&H Equipment Co. in Harrisburg, PA is seeking a Service Writer to be the primary liaison between customers, the sales team, and service shop technicians.

You will greet customers, identify service needs, open and manage work orders, and ensure clear communication throughout the repair lifecycle. This role blends technical aptitude with strong customer service to drive shop efficiency, customer satisfaction, and profitable service operations.