Service Writer: Heavy Equipment Admin & Customer Champion

N C Machinery Co.; Florida; On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Telehealth

401k Match

Profit Sharing

Paid Holidays

Paid Vacation

Sick Leave

Life Insurance

EAP

Referral Bonus

Employee Discounts

Recognition Program

Career Growth

Job summary

Harnish Group Inc. in Washington seeks a Service Writer to manage the administrative area of our service team. You will create and manage work orders, approve notes, attach reports, and handle invoicing and document emails to customers.

You will schedule technicians as needed and must possess attention to detail, strong communication, and the ability to multitask in a busy environment. CAT software experience is a plus.

Qualifications

• Very simple mechanical knowledge is desired.
• Demonstrate disciplined ability to work with limited supervision.
• Excellent verbal and written communication skills.
• Self-motivated with attention to detail in a busy environment.
• Proficient with basic computer tasks: saving/filing, PDF edits, Word/Excel, Outlook, and CAT software.

Responsibilities

• Create and manage work orders from customer or supervisor data.
• Approve technician notes; attach reports and inspection results.
• Approve and reject timecards; manage contract and quote details by dollar amount and verbiage.
• Handle computer-generated invoicing and email supporting documents to customers.
• Occasionally schedule technicians.

Skills

Mechanical knowledge

Verbal and written communication

Self-motivated

Attention to detail

Multitasking under pressure

Tools

CAT software

Outlook

Microsoft Excel

PDF editing

Job description

Harnish Group Inc. in Washington seeks a Service Writer to manage the administrative area of our service team. You will create and manage work orders, approve notes, attach reports, and handle invoicing and document emails to customers.

You will schedule technicians as needed and must possess attention to detail, strong communication, and the ability to multitask in a busy environment. CAT software experience is a plus.