Service Writer: Heavy-Duty Truck & Trailer Repairs

Hale Trailer; Baltimore (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Excellent medical, vision & dental

Paid holidays and vacation

Life insurance

Short- and long-term disability

Safety and service awards

Matching 401k plan

Job summary

Hale Trailer Brake & Wheel, Inc in Baltimore, MD is seeking a Service Writer to join our trailer service team. This full-time role handles estimating repair costs, preparing service orders, and coordinating between customers and mechanics.

The position requires strong organizational and communication skills, familiarity with DOT/OSHA standards, and the ability to work independently in a fast-paced environment. Competitive benefits apply.

Qualifications

• 3 years of experience as a heavy-duty truck and trailer mechanic preferred.
• Some experience with Heavy Haul, Walking Floor, Dumps, and other trailers preferred.
• Must have strong organizational skills to manage multiple projects and prioritize tasks.
• Experience with fabrication, suspensions, air brakes, electrical systems, hydraulics, body repairs and welding is a plus.
• Must present a professional, motivated, positive, results-oriented attitude.
• Must have good communication & strong computer skills.
• Must be able to work independently in a fast-paced environment.
• Must adhere to company safety policies.
• Must pass a pre-employment drug test and physical.
• Must have a valid driver’s license without violations.

Responsibilities

• Estimate cost of repairs and prepare itemized service orders.
• Initiate and control the service order process, secure customer’s signature, and close when completed.
• Serve as a liaison between mechanics and customers.
• Comply with DOT, OSHA and other standards and company policies.
• Handle payments of invoices per company policy.
• Check in equipment for service work and sign out completed work.

Skills

Heavy-duty truck & trailer experience

Independent work

Customer liaison

Communication skills

Organizational skills

Tools

Computer skills

Job description

Hale Trailer Brake & Wheel, Inc in Baltimore, MD is seeking a Service Writer to join our trailer service team. This full-time role handles estimating repair costs, preparing service orders, and coordinating between customers and mechanics.

The position requires strong organizational and communication skills, familiarity with DOT/OSHA standards, and the ability to work independently in a fast-paced environment. Competitive benefits apply.