Service Manager Trailer Dealership

Hale Trailer Brake & Whee; Baltimore (MD); On-site; USD 80,000 - 120,000; Full time

Job summary

Hale Trailer Brake & Wheel, Inc is seeking an experienced Service Manager for its Baltimore, MD branch, overseeing a busy shop for heavy-duty trucks and trailers. You will lead mechanics, manage workload, and drive profitability while coordinating with parts and sales teams.

Ideal candidate has 5+ years in the industry with 3+ years in service management, strong leadership, communication, and computer skills. Safety compliance and schedule flexibility are required.

Qualifications

• Minimum of 5 years of experience in the heavy-duty truck/trailer industry with a minimum of 3 years in service department management.
• Hands experience with a wide range of trailer repairs including brake systems, electrical systems, suspensions, axels and wheels, body panels, hydraulics, landing gear, floors, roofs, doors, wet lines, lift gates and other accessories.
• Must have leadership skills, technical knowledge, and the ability to evaluate, motivate and manage staff.
• Must have excellent oral and written communication skills.
• Must be able to work in a fast paced, dynamic environment and multi-task.
• Must have good computer skills.
• Must be able to work flexible hours based on workload.
• Must pass pre-employment testing and physical.

Responsibilities

• Evaluate mechanics and assign jobs to achieve quality work, maximum efficiency, and profitability.
• Evaluate a wide range of service opportunities, preparing estimates and securing new work.
• Monitor key metrics like response times, resolution rates, and customer satisfaction.
• Handle complex inquiries and resolve escalated client complaints.
• Support the sales and rental departments with estimates, maintenance, and repair services.
• Coordinate with parts department to order and receive parts to complete jobs on time.
• Prepare, review and close out work orders accurately and on a timely basis.
• Manage the service department in accordance with all Company policies, DOT, OSHA and all other gov’t regulations.
• Develop new and maintain existing customer relationships.
• Maintain customer, vendor, and trailer files and review pricing and approve vendor invoicing.
• Comply with the Company safety program by promoting safety awareness and a safe work environment.
• Hire, train, guide and motivate a staff of skilled mechanics to achieve excellent customer service and satisfaction.
• Attend management meetings and vendor training programs.

Skills

Leadership

Staff management

Heavy-duty truck/trailer experience

Service department management

Customer service

Problem solving

Multi-tasking

Computer skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

4 days ago Requisition ID: 1621

Salary Range: $80,000.00 To $120,000.00 Annually

Hale Trailer Brake & Wheel, Inc is a multi-location, full-service trailer dealership seeking an experienced Service Manager for its branch located in Baltimore, MD. The ideal candidate will have extensive experience in the heavy-duty truck and trailer industry who is qualified to manage a high-velocity shop environment.

The individual in the role will manage a fully equipped semi-trailer and truck equipment shop that provides a complete range of maintenance and repair services to retail customers as well as the Company’s internal sales and rental departments. Achieving profitable growth will be the primary objective.

Responsibilities:

• Evaluate mechanics and assign jobs to achieve quality work, maximum efficiency, and profitability.
• Evaluate a wide range of service opportunities, preparing estimates and securing new work.
• Monitor key metrics like response times, resolution rates, and customer satisfaction.
• Handle complex inquiries and resolve escalated client complaints.
• Support the sales and rental departments with estimates, maintenance, and repair services.
• Coordinate with parts department to order and receive parts to complete jobs on time.
• Prepare, review and close out work orders accurately and on a timely basis.
• Manage the service department in accordance with all Company policies, DOT, OSHA and all other gov’t regulations.
• Develop new and maintain existing customer relationships.
• Maintain customer, vendor, and trailer files and review pricing and approve vendor invoicing.
• Comply with the Company safety program by promoting safety awareness and a safe work environment.
• Hire, train, guide and motivate a staff of skilled mechanics to achieve excellent customer service and satisfaction.
• Attend management meetings and vendor training programs.

Requirements:

• Minimum of 5 years of experience in the heavy-duty truck/trailer industry with a minimum of 3 years in service department management.
• Hands experience with a wide range of trailer repairs including but not limited to brake systems, electrical systems, suspensions, axels and wheels, body panels, hydraulics, landing gear, floors, roofs, doors, wet lines, lift gates and other accessories.
• Must have leadership skills, technical knowledge, and the ability to evaluate, motivate and manage staff.
• Must have excellent oral and written communication skills.
• Must be able to work in a fast paced, dynamic environment and multi-task.
• Must have good computer skills.
• Must be able to work flexible hours based on workload.
• Must pass pre-employment testing and physical.