Service Manager Trailer Dealership

Hale Trailer Brake & Wheel, Inc.; Baltimore (MD); On-site; USD 70,000 - 110,000; Full time

Job summary

Hale Trailer Brake & Wheel, Inc in Baltimore, MD is seeking an experienced Service Manager to lead its new branch's fully equipped trailer shop and oversee maintenance and repair services for retail customers and internal sales and rental departments.

The ideal candidate will have extensive heavy‑duty truck and trailer experience, strong leadership, and a focus on profitable growth, quality work, safety, and excellent customer service.

Qualifications

• Minimum of 5 years of experience in the heavy-duty truck/trailer industry.
• Minimum 3 years in service department management.
• Leadership, technical knowledge, and ability to motivate staff.
• Excellent oral and written communication skills.
• Ability to work in a fast-paced, dynamic environment and multi-task.
• Good computer skills.
• Ability to work flexible hours based on workload.
• Must pass pre-employment testing and physical.

Responsibilities

• Evaluate mechanics and assign jobs to achieve quality work, maximum efficiency, and profitability.
• Evaluate a wide range of service opportunities, preparing estimates and securing new work.
• Manage daily workflows, service standards, and department procedures.
• Support the sales and rental departments with estimates, maintenance, and repair services.
• Coordinate with parts department to order and receive parts to complete jobs on time.
• Prepare, review and close out work orders accurately and on a timely basis.
• Manage the service department in accordance with all Company policies, DOT, OSHA and all other gov’t regulations.
• Develop new and maintain existing customer relationships.
• Maintain customer, vendor, and trailer files and review pricing and approve vendor invoicing.
• Comply with the Company safety program by promoting safety awareness and a safe work environment.
• Hire, train, guide and motivate a staff of skilled mechanics to achieve excellent customer service and satisfaction.
• Attend management meetings and vendor training programs.

Skills

Leadership

Staff management

Communication

Computer skills

Heavy-duty industry experience

Problem solving

Customer service

Job description

Hale Trailer Brake & Wheel, Inc is a multi-location, full-service trailer dealership seeking an experienced Service Manager for its newest branch located in Baltimore, MD. The ideal candidate will have extensive experience in the heavy-duty truck and trailer industry and who is qualified to manage a trailer shop.

The individual in the role will manage a fully equipped semi-trailer and truck equipment shop and provide a complete range of maintenance and repair services to retail customers as well as the Company’s internal sales and rental departments. Achieving profitable growth will be the primary objective.

Responsibilities:

• Evaluate mechanics and assign jobs to achieve quality work, maximum efficiency, and profitability.
• Evaluate a wide range of service opportunities, preparing estimates and securing new work.
• Manage daily workflows, service standards, and department procedures.
• Support the sales and rental departments with estimates, maintenance, and repair services.
• Coordinate with parts department to order and receive parts to complete jobs on time.
• Prepare, review and close out work orders accurately and on a timely basis.
• Manage the service department in accordance with all Company policies, DOT, OSHA and all other gov’t regulations.
• Develop new and maintain existing customer relationships.
• Maintain customer, vendor, and trailer files and review pricing and approve vendor invoicing.
• Comply with the Company safety program by promoting safety awareness and a safe work environment.
• Hire, train, guide and motivate a staff of skilled mechanics to achieve excellent customer service and satisfaction.
• Attend management meetings and vendor training programs.

Requirements:

• Minimum of 5 years of experience in the heavy-duty truck/trailer industry with a minimum of 3 years in service department management.
• Hands experience with a wide range of trailer repairs including but not limited to brake systems, electrical systems, suspensions, axels and wheels, body panels, hydraulics, landing gear, floors, roofs, doors, wet lines, lift gates and other accessories.
• Must have leadership skills, technical knowledge, and the ability to evaluate, motivate and manage staff.
• Must have excellent oral and written communication skills.
• Must be able to work in a fast paced, dynamic environment and multi-task.
• Must have good computer skills.
• Must be able to work flexible hours based on workload.
Must pass pre-employment testing and physical.