Truck & Trailer Service Writer & Estimator

Fleetpride; New Castle (DE); Hybrid; USD 42,000 - 60,000; Full time

Job summary

FleetPride in New Castle, DE is seeking a Service Writer with a firm mechanical understanding of trucks and trailers to communicate estimates, scheduling, and work details to customers.

The role provides administrative support, including preparing invoices, open repair orders, and reports, while assisting the Service Manager and Technicians. Strong customer service and basic PC skills (G-Suite, Excel, Word) are preferred.

Qualifications

• High school diploma required.
• Firm mechanical understanding of trucks and trailers.
• Basic PC skills; familiarity with G-Suite and Excel preferred.

Responsibilities

• Communicate with customers, employees and others to answer questions, explain repairs, schedule repairs, and address complaints.
• Support Service Manager and Technicians with daily needs.
• Prepare invoices, open repair orders and reports using Google Sheets and Excel.
• Determine customer account status and payment needs before scheduling work.
• Answer phones, direct calls and take messages.

Skills

Communication skills

Customer service

Sales ability

Education

High school diploma

Tools

G-Suite

Excel

Word

Job description

FleetPride in New Castle, DE is seeking a Service Writer with a firm mechanical understanding of trucks and trailers to communicate estimates, scheduling, and work details to customers.

The role provides administrative support, including preparing invoices, open repair orders, and reports, while assisting the Service Manager and Technicians. Strong customer service and basic PC skills (G-Suite, Excel, Word) are preferred.