Service Writer for Heavy-Duty Trucks & Trailers

Hale Trailer Brake & Whee; Baltimore (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Vision & Dental

Paid holidays and vacation

Life Insurance

Short- and Long-Term Disability

401k with matching

Job summary

Hale Trailer Brake & Wheel, Inc. in Baltimore, MD is seeking an experienced Service Writer to join our team. This full-time position focuses on estimating repairs, preparing itemized service orders, and acting as a liaison between customers and mechanics to ensure accurate, timely work flow.

The role requires strong organizational skills, clear communication, and a professional, motivated attitude. A pre-employment drug test and valid driver’s license are required, with the opportunity to

Qualifications

• 3 years of experience as a heavy-duty truck and trailer mechanic preferred.
• Some experience with Heavy Haul, Walking Floor, Dumps, and other trailers preferred.
• Strong organizational skills to manage multiple projects and meet deadlines.
• Experience with fabrication, suspensions, air brakes, electrical, hydraulics, body repairs and welding; liftgate/refrigeration a plus.
• Professional, motivated, positive, problem-solving attitude.
• Good communication and strong computer skills.
• Ability to work independently in a fast-paced environment; adherence to safety policies.
• Must pass pre-employment drug test and physical; valid driver’s license without violations.

Responsibilities

• Estimate cost of repairs and prepare itemized service orders listing parts and labor.
• Initiate and control the service order process, secure customer signature, and close when completed.
• Serve as a liaison between mechanics and customers.
• Comply with all Company policies, DOT, OSHA and other governmental standards and regulations.
• Handle payments of invoices per company policy
• Check in equipment for service work and sign out completed work to customers
• Other duties as assigned

Job description

Hale Trailer Brake & Wheel, Inc. in Baltimore, MD is seeking an experienced Service Writer to join our team. This full-time position focuses on estimating repairs, preparing itemized service orders, and acting as a liaison between customers and mechanics to ensure accurate, timely work flow.

The role requires strong organizational skills, clear communication, and a professional, motivated attitude. A pre-employment drug test and valid driver’s license are required, with the opportunity to