Service Writer: Frontline Customer Care & Scheduling

LandPro Equipment; New York (NY); In loco; USD 38.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO

Medical Insurance

Dental Vision

Life Insurance

Short-Term Disability

401K with Company Match

John Deere University Access

Employee Discounts

Descrizione del lavoro

LandPro Equipment is seeking a Service Writer in New York to serve as the communication link between customers and the service team. You will gather service needs, relay updates, and manage work orders to ensure timely, accurate service delivery.

The role emphasizes strong customer service, organization, and teamwork, with opportunities to grow within a trusted John Deere dealer network across the region.

Competenze

• Experience in customer service, administrative, or coordination roles.
• Clear and effective communication; strong organizational skills.
• Willingness to learn and grow in a fast-paced service environment.

Mansioni

• Deliver a high-quality, professional experience at every stage of the service process.
• Support customers by clearly communicating service needs, timelines, and updates.
• Open, manage, and close work orders with accuracy and attention to detail.
• Coordinate with technicians and parts teams to keep work moving smoothly.
• Build strong relationships with customers and coworkers through clear communication and respect.
• Help ensure customers leave confident in the service they received.

Conoscenze

Customer service

Communication

Organization

Problem solving

Teamwork

Service excellence

Strumenti

Basic computer skills

Descrizione del lavoro

LandPro Equipment is seeking a Service Writer in New York to serve as the communication link between customers and the service team. You will gather service needs, relay updates, and manage work orders to ensure timely, accurate service delivery.

The role emphasizes strong customer service, organization, and teamwork, with opportunities to grow within a trusted John Deere dealer network across the region.