Service Writer & Fleet Documentation Lead

IRONCLAD Powered by Mersino; Town of Florida (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

IRONCLAD Powered by Mersino is seeking a Service Writer to help the Service Manager organize the Service Department and manage daily admin tasks for branch and corporate teams.

You will assist with service orders, estimates for repairs, invoicing, documentation in MDI, and coordination with Sales and Purchasing to ensure timely, accurate billing.

Ideal candidates have 1–2 years of diesel/heavy‑duty mechanic experience and strong organizational and communication skills.

Qualifications

• 1–2 years experience as a diesel or heavy‑duty mechanic.
• Degree or certificate in diesel/heavy‑duty repairs or related field (preferred).
• Strong planning and organizational skills.

Responsibilities

• Assist the Service Manager with opening and closing of service orders.
• Ensure all required documentation, including check‑in/out forms, is completed properly and uploaded to MDI.
• Provide estimates to customers for repairs and billable charges.
• Work directly with the Sales team and notify Sales of any potential billable charges.
• Ensure all billable charges are included on service orders and invoiced accordingly.
• Verify that all information in MDI is current and correct for all units.
• Maintain fleet folders to include service documentation and current photos of units.
• Complete and submit appropriate warranty claim forms as required for processing.
• Prioritize and organize repairs to fleet rental equipment, vehicles, rigs, and tractors as directed by the Service Manager.

Skills

Customer service

Organizational skills

Multi-tasking

Communication skills

Team collaboration

Education

High school diploma or equivalent

Certificate in diesel/heavy-duty repairs

Tools

MDI software

Service orders system

Job description

IRONCLAD Powered by Mersino is seeking a Service Writer to help the Service Manager organize the Service Department and manage daily admin tasks for branch and corporate teams.

You will assist with service orders, estimates for repairs, invoicing, documentation in MDI, and coordination with Sales and Purchasing to ensure timely, accurate billing.

Ideal candidates have 1–2 years of diesel/heavy‑duty mechanic experience and strong organizational and communication skills.