Service Writer

Jgpete; Chehalis (WA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401K Plan

Job summary

Jgpete in Chehalis, WA seeks a reliable Service Writer to bridge customers and diesel technicians, ensuring accurate repair documentation and clear communication. The role supports shop workflow in a fast-paced environment with strong customer service, attention to detail, and multitasking abilities.

Responsibilities include opening repair orders, coordinating with technicians, and communicating timelines and estimates.

Qualifications

• High school diploma or equivalent.
• Previous experience as a service writer, service advisor, or shop coordinator preferred (diesel or heavy equipment industry a plus).
• Strong communication and customer service skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Ability to interpret technician notes and convert them into customer-friendly explanations.

Responsibilities

• Greet customers and collect detailed notes about service concerns
• Create, open, and manage repair orders
• Communicate repair needs, timelines, and estimates to customers
• Coordinate with diesel technicians to ensure accurate diagnosis and repair
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions
• Order parts and materials as needed
• Review completed work orders for accuracy and proper billing
• Maintain organized records of service history
• Ensure compliance with company policies and safety procedures
• Assist with general administrative tasks to support shop operations

Skills

Customer service

Communication

Multitasking

Organization

Problem solving

Attention to detail

Education

High school diploma or equivalent

Job description

We are seeking a reliable and organized Service Writer to join our diesel service team. The Service Writer serves as the primary liaison between customers and our diesel technicians. They are to ensure accurate documentation of repair needs, clear communication, and efficient workflow within the shop. This role requires strong customer service skills, attention to detail, and the ability to manage multiple service orders in a fast-paced environment.

ESSENTIAL DUTIES

• Greet customers and collect detailed notes about service concerns
• Create, open, and manage repair orders
• Communicate repair needs, timelines, and estimates to customers
• Coordinate with diesel technicians to ensure accurate diagnosis and repair
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions
• Order parts and materials as needed
• Review completed work orders for accuracy and proper billing
• Maintain organized records of service history
• Ensure compliance with company policies and safety procedures
• Assist with general administrative tasks to support shop operations

Qualifications

• High school diploma or equivalent
• Previous experience as a service writer, service advisor, or shop coordinator preferred (diesel or heavy equipment industry a plus)
• Strong communication and customer service skills
• Ability to multitask and work efficiently in a fast-paced environment
• Strong organizational and problem-solving skills
• Ability to interpret technician notes and convert them into customer-friendly explanations

Physical Requirements

• Ability to work in a shop environment
• Ability to lift up to 50lbs
• Occasional walking between office and service bays
• Health, dental, and vision insurance available
• Paid time off starts accruing immediately
• 401K Plan Options + Company Match

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.