Service Writer (3214)

IRONCLAD Powered by Mersino; Town of Florida (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

IRONCLAD Powered by Mersino is seeking a Service Writer to help the Service Manager organize the Service Department and manage daily admin tasks for branch and corporate teams.

You will assist with service orders, estimates for repairs, invoicing, documentation in MDI, and coordination with Sales and Purchasing to ensure timely, accurate billing.

Ideal candidates have 1–2 years of diesel/heavy‑duty mechanic experience and strong organizational and communication skills.

Qualifications

• 1–2 years experience as a diesel or heavy‑duty mechanic.
• Degree or certificate in diesel/heavy‑duty repairs or related field (preferred).
• Strong planning and organizational skills.

Responsibilities

• Assist the Service Manager with opening and closing of service orders.
• Ensure all required documentation, including check‑in/out forms, is completed properly and uploaded to MDI.
• Provide estimates to customers for repairs and billable charges.
• Work directly with the Sales team and notify Sales of any potential billable charges.
• Ensure all billable charges are included on service orders and invoiced accordingly.
• Verify that all information in MDI is current and correct for all units.
• Maintain fleet folders to include service documentation and current photos of units.
• Complete and submit appropriate warranty claim forms as required for processing.
• Prioritize and organize repairs to fleet rental equipment, vehicles, rigs, and tractors as directed by the Service Manager.

Skills

Customer service

Organizational skills

Multi-tasking

Communication skills

Team collaboration

Education

High school diploma or equivalent

Certificate in diesel/heavy-duty repairs

Tools

MDI software

Service orders system

Job description

Job Summary

The primary responsibility of the Service Writer is to assist the Service Manager with the organization of the Service Department and to manage, evaluate, and execute the daily administrative functions for Branch and Corporate Service teams. The Service Writer will serve as a working team member and individual contributor to the overall team’s success.

Typical Duties and Responsibilities

• Assist the Service Manager with opening and closing of service orders.
• Ensure all required documentation, including appropriate check‑in/out forms, is completed properly and uploaded to MDI.
• Provide estimates to customers for repairs and billable charges.
• Work directly with the Sales team and notify Sales of any potential billable charges.
• Ensure all billable charges are included on service orders and are invoiced accordingly.
• Verify that all information in MDI is current and correct for all units.
• Maintain fleet folders to include service documentation, correct component information as applicable, and current photos of units.
• Maintain organization of part information in MDI, including creation of bar codes as required.
• Complete and submit appropriate warranty claim forms as required for processing.
• Prioritize and organize repairs to fleet rental equipment, vehicles, rigs, and tractors as directed by the Service Manager.
• Ensure all vehicle inspections are current, and inspection results are uploaded to MDI.
• Organize and track all field failure reports for accuracy and completion, reviewing with the Service Manager as appropriate.
• Work directly with the Purchasing team to ensure all parts are ordered against the proper service order/fleet number.
• Adhere to applicable company and regulatory agency environmental, health and safety standards.
• Ensure that The Mersino Way is a guiding document in all daily activities.

Qualifications

• 1-2 years experience as a diesel or heavy‑duty mechanic.
• Degree or certificate in diesel or heavy‑duty repairs or a related field (preferred).
• Planning and organizational skills in handling multiple projects.

Specific Expectations

• Excellent internal and external customer service skills.
• Ability to work effectively with others.
• Ability to multi‑task in a changing environment.
• Excellent written and verbal communication skills.
• Strongly self‑motivated, capable of performing tasks with little or no direction.
• Ability to work a flexible schedule to meet job requirements.
• Strong time management and organizational skills.
• Required intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.