Service Operations Manager

IRONCLAD Powered by Mersino; Havelock (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

IRONCLAD Powered by Mersino is seeking a Service Manager to lead the service department at our North Carolina branch. This role directs daily shop and field activities, ensuring timely, quality repairs while controlling parts and labor costs.

The position emphasizes teamwork, safety, and adherence to company policies while ensuring customer satisfaction across field operations. The Service Manager will plan and execute preventive maintenance, supervise technicians, and coordinate with customers.

Qualifications

• Bachelor’s degree in diesel or truck service repair or related field is required or preferred.
• Appropriate equipment repair certifications desired.
• 3 years of project management and supervisory experience.
• Planning and organizational skills in handling multiple projects.
• Ability to read schematics, blueprints, and/or technical manuals.
• Skills in workflow analysis and management.

Responsibilities

• Directly oversee and control the workload of all shop and field service employees.
• Establish quality and productivity criteria, ensuring company productivity requirements are met.
• Ensure accurate completion of service orders by service team members and proper documentation of part numbers.
• Perform quality checks on serviced items to ensure proper repairs.
• Prepare and implement a comprehensive preventative maintenance schedule.
• Maintain records of equipment purchases, repairs, maintenance, servicing, and warranties.
• Control, order, and maintain an inventory of parts and supplies for daily service.
• Oversee accurate and timely estimation of maintenance and repair work.
• Oversee diagnosis and repairs both in shop and in the field.
• Maintain and enforce company Quality/Environmental systems and safety standards.
• Ensure The Mersino Way guides daily activities on each project.

Skills

Project management

Supervisory experience

Reading schematics/blueprints/tech in

Workflow analysis

Planning and organizational skills

Education

Bachelor’s degree in diesel or truck service repair or related field

Tools

Equipment repair certifications

Job description

IRONCLAD Powered by Mersino is seeking a Service Manager to lead the service department at our North Carolina branch. This role directs daily shop and field activities, ensuring timely, quality repairs while controlling parts and labor costs.

The position emphasizes teamwork, safety, and adherence to company policies while ensuring customer satisfaction across field operations. The Service Manager will plan and execute preventive maintenance, supervise technicians, and coordinate with customers.