Service Writer | Equipment Service & Customer Care Pro

4Rivers Equipment Llc; Frederick (CO); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health benefits

401K options

401K match and profit sharing

Life/AD&D

Paid time off

Employee discounts

Job summary

4Rivers Equipment is seeking a full-time Service Writer for our Frederick, CO location. You will manage the service process with customers, including authorizations, estimates, and scheduling to ensure satisfaction.

The role requires strong customer service skills and a technical background to identify repairs, coordinate with technicians, and handle invoicing and payment arrangements. Benefits accompany the position.

Qualifications

• High School diploma or equivalent required.
• Outstanding interpersonal and customer service skills.
• Strong technical background.
• Ability to multi-task.
• Knowledge of Service Department Operations and heavy equipment technology.

Responsibilities

• Complete customer service authorizations.
• Provide cost estimates or quotations as required.
• Ensure the customer has sufficient credit for the work authorized – make payment arrangements as required.
• Identify all repair needs.
• Communicate estimated job start time and completion date – update completion date as necessary.
• Solicit additional service work identified by technician’s inspection and found during repair of the equipment.
• Assign SPG’s or estimated repair times to work order segments.
• Supervise repairs and manage service jobs.
• Approve technician’s service report and perform final inspection of the machine.
• Review invoice with customer prior to closing work order.
• Invoice customer, internal, and warranty work.

Skills

Customer service

Communication

Multi-tasking

Education

High School diploma or equivalent

Job description

4Rivers Equipment is seeking a full-time Service Writer for our Frederick, CO location. You will manage the service process with customers, including authorizations, estimates, and scheduling to ensure satisfaction.

The role requires strong customer service skills and a technical background to identify repairs, coordinate with technicians, and handle invoicing and payment arrangements. Benefits accompany the position.