Service Writer

4Rivers Equipment Llc; Albuquerque (NM); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Low Deductible Medical/Dental/Vision

401K and Roth IRA Options Available

401K Match and Profit Share

Life/AD&D

Paid Time Off

Asset Investment

4Rivers Employee Discount / ADP LifeM­

Job summary

4Rivers Equipment LLC seeks a full-time Service Writer to guide customers through the service process from intake to completion. You will coordinate with technicians, service advisement, and parts to ensure timely, accurate work.

The ideal candidate brings outstanding interpersonal skills, a strong technical background, and the ability to multitask in a fast-paced environment while delivering exceptional customer service.

Qualifications

• Outstanding interpersonal and customer service skills.
• Strong technical background.
• Ability to multi-task.
• Knowledge on Service Department Operations and heavy equipment technology.

Responsibilities

• Complete customer service authorizations.
• Provide cost estimates or quotations as required.
• Ensure the customer has sufficient credit for the work authorized – make payment arrangements as required.
• Identify all repair needs.
• Communicate estimated job start time and completion date – update completion date as necessary.
• Solicit additional service work identified by technician’s inspection and found during repair of the equipment.
• Assign SPG’s or estimated repair times to work order segments.
• Supervise repairs and manage service jobs.
• Approve technician’s service report and perform final inspection of the machine.
• Review invoice with customer prior to closing work order.
• Invoice customer, internal, and warranty work.

Skills

Customer service

Communication skills

Multitasking

Technical background

Education

High School diploma

Job description

You’re a social go-getter, ready with all the solutions both your team and customers need. You’re a team player, and you love getting that checklist completed. If that’s you, 4Rivers Equipment wants you to join our team! 4Rivers is seeking qualified candidates for a full-time Service Writer position! This position works with the customer through the entire service process to ensure complete satisfaction.

Low Deductible Medical/Dental/Vision

401K and Roth IRA Options Available

401K Match and Profit Share

Life/AD&D

Paid Time Off

Asset Investment

4Rivers Employee Discount / ADP LifeMart Discounts

Company Summary

By partnering with 4Rivers Equipment you become part of a John Deere Award Winning team. 4Rivers Equipment is built with positive attitudes and impeccable integrity. With multi-state locations from Fort Collins, CO to El Paso, TX, we can offer the opportunity to grow yourself and your career while being a part of a fun and team-oriented work environment. Here at 4Rivers Equipment our mission is to improve the lives of our customers, business partners, and employees. That's being, "Your Working Partner."

• Complete customer service authorizations.
• Provide cost estimates or quotations as required.
• Ensure the customer has sufficient credit for the work authorized – make payment arrangements as required.
• Identify all repair needs.
• Communicate estimated job start time and completion date – update completion date as necessary.
• Solicit additional service work identified by technician’s inspection and found during repair of the equipment.
• Assign SPG’s or estimated repair times to work order segments.
• Supervise repairs and manage service jobs.
• Approve technician’s service report and perform final inspection of the machine.
• Review invoice with customer prior to closing work order.
• Invoice customer, internal, and warranty work.

Education

• High School diploma or equivalent experience.
• Outstanding interpersonal and customer service skills.
• Strong technical background.
• Ability to multi-task.
• Knowledge on Service Department Operations and heavy equipment technology.

4Rivers Equipment is an equal opportunity employer. We encourage candidates with disabilities to apply and are committed to providing reasonable accommodation during the application process and throughout employment. If you require any accommodation, please let us know, and we will work with you to meet your needs.

For Benefits, Job Description and EEO information, please review attachments.

The pay rate is commensurate with knowledge, ability, experience, and location.