Service Writer | Equipment Service Coordinator (Baltimore)

Stephenson Equipment, Inc.; Baltimore (MD); Hybride; USD 36 000 - 48 000; Plein temps

Résumé du poste

Stephenson Equipment, Inc. in Baltimore, MD is seeking a Service Writer to act as the communication hub between customers, technicians and the service department. You will coordinate service schedules, process estimates, and manage work orders to ensure efficient repairs.

The role emphasizes strong customer service, documentation, and the ability to track progress, with experience in maintenance of warranty claims and multitasking in a fast-paced environment. Baltimore-based position.

Qualifications

• Minimum 2 years in customer service, administrative, or service coordination roles.
• Strong written and verbal communication skills.
• Proficiency with data entry and basic computer software.

Responsabilités

• Act as the primary contact for customers on repair status and updates.
• Coordinate daily service schedules with technicians and service management.
• Create and process repair estimates for customer approval.
• Open, review, and close work orders accurately and efficiently.
• Review technician paperwork and labor entries for accuracy.

Connaissances

Customer service

Communication

Organizational skills

Mechanical aptitude

Data entry

Formation

High School Diploma or GED

Outils

Microsoft Excel

CRM systems

Microsoft Office

Description du poste

Stephenson Equipment, Inc. in Baltimore, MD is seeking a Service Writer to act as the communication hub between customers, technicians and the service department. You will coordinate service schedules, process estimates, and manage work orders to ensure efficient repairs.

The role emphasizes strong customer service, documentation, and the ability to track progress, with experience in maintenance of warranty claims and multitasking in a fast-paced environment. Baltimore-based position.