Manager, Service

Briggs Industrial Solutions, Inc.; Fort Worth (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Performance bonuses

ESOP

401(k)

Tuition reimbursement

Work-life balance

Paid holidays

Health benefits

PPE/Uniforms

Disability coverage

Job summary

Briggs Industrial Solutions is seeking a Manager, Service to lead the Fort Worth Service Department. You will oversee P&L, safety, training, and customer satisfaction, building a strong team and aligning operations with financial goals.

You will coach employees, manage day-to-day activities, develop key service accounts, and focus on delivering reliable service that keeps customers moving.

Qualifications

• A high school diploma or GED is required; a bachelor’s degree or equivalent experience is preferred.
• Strong business judgment and people leadership skills, with the ability to coach employees, manage financial performance, solve problems, and build lasting customer relationships.
• Mechanical aptitude or related industry experience is preferred, along with an understanding of service operations.
• Strong communication, customer service, math, and problem-solving skills; proficiency with Microsoft Outlook, PowerPoint, Excel, and Word; ability to meet the physical demands of the role, including lifting up to 40 pounds.

Responsibilities

• Lead the Fort Worth Service Department, including P&L performance, safety, training, quality, productivity, pricing, processes, and overall customer experience.
• Build and develop a strong team by coaching employees, hiring and onboarding great people, setting clear expectations, and creating accountability for quality and efficiency.
• Strengthen customer relationships through regular visits, proactive communication, and practical problem-solving, with particular attention to key service accounts and opportunities for additional service revenue.
• Oversee day-to-day service operations, including repair orders, quotes, invoicing, fleet and vehicle performance, tooling, supplies, facility needs, vendor relationships, and departmental expenses.

Skills

People leadership

Customer relationships

Communication

Analytical thinking

Problem-solving

Education

High school diploma or GED

Bachelor’s degree or equivalent experience (preferred)

Tools

Microsoft Outlook

PowerPoint

Excel

Word

Job description

Remote Type

On-site

You belong at a company that treats you like an Owner! Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations.

Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.

Join a team that takes care of you.

Here are some ways we do that:

• Competitive Pay and Performance-Based Bonuses
• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
• 401(k)
• Training and Tuition Reimbursement
• Work/Life Balance
• Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for company

At Briggs Industrial Solutions, our people are the heart of what we do. For more than 130 years, we’ve built our reputation by doing business the right way—taking care of our customers, looking out for one another, and delivering work we’re proud to stand behind.

We’re looking for a Manager, Service to lead our Fort Worth Service Department. This is an opportunity to build a strong team, strengthen customer relationships, and lead a business that plays an important role in keeping our customers moving.

How You’ll Make a Difference

As Manager, Service, you’ll set the direction for the Service Department and create an environment where people can do their best work.

You’ll lead with safety, accountability, and genuine care for your team while keeping a close eye on customer satisfaction and financial performance.

Your leadership will shape the experience of our employees and customers alike.

You’ll develop people, solve problems, build trusted relationships, and help grow a service operation known for quality, reliability, and doing what’s right.

What You’ll Do

• Lead the Fort Worth Service Department, including P&L performance, safety, training, quality, productivity, pricing, processes, and overall customer experience.
• Build and develop a strong team by coaching employees, hiring and onboarding great people, setting clear expectations, and creating accountability for quality and efficiency.
• Strengthen customer relationships through regular visits, proactive communication, and practical problem-solving, with particular attention to key service accounts and opportunities for additional service revenue.
• Oversee day-to-day service operations, including repair orders, quotes, invoicing, fleet and vehicle performance, tooling, supplies, facility needs, vendor relationships, and departmental expenses.

What You’ll Bring

• A high school diploma or GED is required; a bachelor’s degree or equivalent experience is preferred, along with previous management or supervisory experience.
• Strong business judgment and people leadership skills, with the ability to coach employees, manage financial performance, solve problems, and build lasting customer relationships.
• Mechanical aptitude or related industry experience is preferred, along with an understanding of service operations.
• Strong communication, customer service, math, and problem-solving skills; proficiency with Microsoft Outlook, PowerPoint, Excel, and Word; and the ability to meet the physical demands of the role, including lifting up to 40 pounds.

Why You’ll Love Working with Us

Join a team where safety, integrity, hard work, and taking care of people aren’t just talking points—they’re how we work.

Make a visible impact by leading people, strengthening customer partnerships, and helping shape the success of our Fort Worth operation.

Be part of a company with more than 130 years in business and a proud

Job Details

Pay Type: Salary

Sammons Industrial is an employee-owned family of businesses dedicated to being the preferred single-source solution provider for industrial operations through innovation, service, community engagement, and integrity.

We are passionate with a commitment to putting safety first and through a One Team philosophy. Our family of businesses includes the brands: SitePro Rentals, Sync Storage, Precision Warehouse Design, Briggs Equipment, Briggs Earth & Ag, and Briggs Truck & Rail