Service Operations Manager - Equipment & Agriculture Solutions

Monroe Tractor & Implement Co.; Town of Henrietta (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Health Savings Account

Disability Insurance

401(K) Match

Paid Time Off

Annual Reviews

Bonus Program

Job summary

Monroe Tractor is seeking a Service Manager to lead the Service Department, directing technicians and service operations to maximize efficiency and profitability. You will oversee staff, manage quotes and invoices, and ensure top-tier customer communication throughout the repair process.

The role requires a track record in equipment or auto service leadership, strong communication, and a customer-focused mindset.

Qualifications

• 3 years or more of leadership experience within the equipment or auto service industry is required.
• Strong work ethic.
• Superior communication skills.
• A strong sense of urgency is required.
• Customer service experience is required.
• Confidence in working with Microsoft Office applications and learning new software programs.

Responsibilities

• Demonstrate company core values in all interactions with customers, vendors, and associates.
• Hire, train, develop, and motivate service department staff.
• Ensure all necessary shop equipment is in proper repair and safe working condition.
• Front-line customer contact who coordinates repairs and provides updates to the customer throughout the repair process.
• Finalize customer work orders and prepare invoices.
• All aspects of managing our service business and shop activities.
• Prepares customer quotes, closes work orders, and communicates directly with customers.
• Consistent interaction with our technicians and will be the direct contact on all service activities.
• Maintaining customer relationships while increasing service business and must be able to deliver a high level of professional customer service.

Skills

Leadership experience

Strong work ethic

Communication skills

Sense of urgency

Customer service

MS Office / software aptitude

Job description

Monroe Tractor is seeking a Service Manager to lead the Service Department, directing technicians and service operations to maximize efficiency and profitability. You will oversee staff, manage quotes and invoices, and ensure top-tier customer communication throughout the repair process.

The role requires a track record in equipment or auto service leadership, strong communication, and a customer-focused mindset.