Service Writer

Monroe Tractor & Implement Co.; City of Auburn (NY); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan + Match

Competitive Paid Time Off Policy

Short/Long Term Disability

Family-owned and operated

Annual Reviews

Annual Incentive Bonus opportunity

Job summary

Monroe Tractor is seeking a Service Writer to act as a friendly liaison between customers and branch staff. The ideal candidate excels at customer service, problem solving, and accurate record-keeping.

Requirements include a high school diploma, 1+ year Service Writer or service/parts experience, strong communication, familiarity with agricultural/construction equipment, and proficiency with Excel, Outlook, and Word. Ability to lift 25 pounds and work well in a team. Competitive benefits offered.

Qualifications

• High School diploma or equivalent.
• 1+ year of experience in a Service Writer position and/or service or parts department.
• Great communication skills.
• Familiarity with agricultural and/or construction equipment is a plus.
• Computer skills including Microsoft Excel, Outlook, and Word.
• Self-starter with attention to detail, strong organization, and is goal-oriented.
• Comfortable dealing with the public.
• Strong team player.
• Able to lift 25 pounds.

Responsibilities

• Assist in creating work orders.
• Review and maintain all repair orders for accuracy and completeness.
• Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting.
• Assist in scheduling of service work.
• Keep the service manager informed on all work orders.
• Assist with warranties.
• Intermediary between parts and service, technician lead contact for parts.
• Ensure every customer is satisfied with the products and service.

Skills

Communication

Self-starter

Attention to detail

Organizational skills

Goal-oriented

Customer-facing

Team player

Public interaction

Education

High School diploma or equivalent

Tools

Excel

Outlook

Word

Job description

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!
The Service Writer position is ideal for someone who is excellent with customers and is a problem solver. You will act as an intermediary between customers and branch staff.
Qualifications

• High School diploma or equivalent.
• One or more years of experience in a Service Writer position and/or service or parts department.
• Great communication skills.
• Familiarity with agricultural and/or construction equipment is a plus.
• Computer skills including Microsoft Excel, Outlook, and Word.
• Self-starter with attention to detail, strong organization, and is goal-oriented.
• Comfortable dealing with the public.
• Strong team player.
• Able to lift 25 pounds.

Responsibilities

• Assist in creating work orders.
• Review and maintain all repair orders for accuracy and completeness.
• Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting.
• Assist in scheduling of service work.
• Keep the service manager informed on all work orders.
• Assist with warranties.
• Intermediary between parts and service, technician lead contact for parts.
• Ensure every customer is satisfied with the products and service.

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Competitive Paid Time Off Policy
• Short/Long Term Disability
• Family-owned and operated
• Annual Reviews
• Annual Incentive Bonus opportunity

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you.
Pay Transparency
$19 - $28 USD