Service Advisor & Writer: Growth, Training & Impact

Papé Trucks, Inc.; Sparks (NV); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) & Roth 401(k) with companyMatch

Medical, Dental, Vision and Rx

Flexible Spending Accounts

Life Insurance

Disability Insurance

Employee Assistance Program

Tuition Reimbursement

Training Programs

Paid Holidays

Vacation accrual with seniority

Job summary

Pape’ Kenworth in Sparks, NV is seeking a Service Advisor / Writer to welcome customers, open and manage service orders, and coordinate warranty work in a fast-paced team environment. You will oversee service and warranty work orders, assist in shop workflow, check-in equipment for repair, and support customers throughout the service process.

The role requires strong communication, customer service skills, and the ability to work well in a team; familiarity with Outlook, Word, and Excel is

Qualifications

• Excellent customer relations and communication skills.
• Ability to perform in a fast-paced, team-oriented environment.
• Familiarity with Outlook, Word and Excel; ability to learn new programs.
• Mechanical aptitude is a plus.

Responsibilities

• Open, maintain, proof, and close service orders efficiently.
• Oversee service and warranty work orders and assist in shop workflow.
• Check-in equipment for repair and assist customers.
• Provide excellent customer service and teamwork.

Skills

Excellent customer relations

Communication skills

Team oriented

Mechanical aptitude

Tools

Outlook

Word

Excel

Job description

Pape’ Kenworth in Sparks, NV is seeking a Service Advisor / Writer to welcome customers, open and manage service orders, and coordinate warranty work in a fast-paced team environment. You will oversee service and warranty work orders, assist in shop workflow, check-in equipment for repair, and support customers throughout the service process.

The role requires strong communication, customer service skills, and the ability to work well in a team; familiarity with Outlook, Word, and Excel is