Service Writer: Customer Repair Liaison & Growth

Lippert; Howe (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits including medical, dental, and vision

401(k) with employer match

Vacation and holiday days

Career development opportunities

Job summary

Lippert is seeking a full-time Service Writer in Howe, Indiana. The successful candidate will act as a liaison between customers and technical staff, managing service requests, cost estimates, and maintaining effective communication. Applicants should have a high school diploma and a minimum of two years of customer service experience. Proficiency in Microsoft Office and excellent communication skills are required. The position includes competitive benefits and a supportive work environment.

Qualifications

• Minimum 2 years' experience in a customer service-related position.
• Proficient in Microsoft Office applications.
• Demonstrated ability to maintain accurate documentation.

Responsibilities

• Serve as liaison between customers and service technicians.
• Prepare and close customer repair orders accurately.
• Greet customers promptly and maintain clear communication.

Skills

Communication Skills

Organizational Skills

Initiative

Computer Skills

Problem-Solving Skills

Conflict Resolution Skills

Professionalism

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, SharePoint)

Salesforce

Microsoft Dynamics AX

Job description

Lippert is seeking a full-time Service Writer in Howe, Indiana. The successful candidate will act as a liaison between customers and technical staff, managing service requests, cost estimates, and maintaining effective communication. Applicants should have a high school diploma and a minimum of two years of customer service experience. Proficiency in Microsoft Office and excellent communication skills are required. The position includes competitive benefits and a supportive work environment.