Automotive Service Writer

CarGuys Inc.; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

CarGuys Inc. in Indianapolis is seeking an experienced Automotive Service Writer to join a busy service department. You will be responsible for greeting customers, writing accurate repair orders, and managing workflow while ensuring a smooth customer experience.

Ideal candidates will have prior experience as a Service Writer or Advisor, strong communication skills, and the ability to multitask effectively. The shop offers competitive pay, supportive management, and real opportunities for advancement.

Qualifications

• Experience as a Service Writer, Advisor, or ASM.
• Basic understanding of repairs, maintenance, and shop operations.
• A professional attitude and reliability.

Responsibilities

• Greeting customers and writing repair orders with accuracy.
• Communicating clearly between customers and technicians.
• Managing workflow and dispatching jobs.

Skills

Strong communication and customer-handling skills

Ability to multitask

Job description

Automotive Service Writer – Indianapolis, IN

Your next career move starts here — anonymously, quickly, and directly with the hiring manager.

Indianapolis shops are busy, customers are lined up, and great Service Writers are in short supply. If you know how to run a service lane with confidence, communicate clearly, and keep technicians productive without chaos, this is the kind of shop you want to be in.

We present your resume directly to the decision‑maker while keeping your search completely confidential.

Why This Shop?

• Strong pay based on experience & performance
• A stable, well‑run service department with real processes
• Supportive management that actually listens
• Updated tools, tablets & DMS systems
• No toxic drama — just a professional team
• Real advancement opportunities as the shop grows

What You’ll Be Doing

• Greeting customers and writing repair orders with accuracy
• Communicating clearly between customers and technicians
• Managing workflow, dispatching jobs, and keeping the shop moving
• Reviewing inspections, presenting recommendations, and building trust
• Following up, closing RO’s, and ensuring a smooth customer experience
• Helping maintain CSI scores and repeat business

What You Bring

• Experience as a Service Writer, Advisor, or ASM
• Strong communication and customer‑handling skills
• Ability to multitask without melting down
• Basic understanding of repairs, maintenance, and shop operations
• A professional attitude and reliability your team can count on