Senior Service Writer — Customer-Focused Repairs

Devex Consulting BV; Indianapolis (IN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health and Wellness Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Holidays and Personal Time

Job summary

Palmer Trucks in Indiana is seeking a Service Writer who greets customers professionally, coordinates repair scheduling, and estimates repair costs within guidelines. You will support the service department with clerical duties, warranty documentation, and vendor communication to keep vehicles moving.

This role emphasizes strong communication, conflict handling, and a customer-first approach. You will open and close repair orders, stay informed on recalls and service bulletins, and help upsell

Qualifications

• Basic computer skills and repair order processing software knowledge.

Responsibilities

• Receives inbound customer calls concerning service scheduling and requests.
• Greets and assists drivers at the location with their unit.
• Coordinates and tracks the status of customer repair orders with Service Manager and foremen for task assignment.
• Ensures timely action and resolves disputes and warranty issues.
• Maintains documentation for labor, warranty, and customer records.

Skills

Customer Focus

Interpersonal Skills

Conflict Management

Time and Priority Management

People-Oriented

Understanding Others

Versatile

Urgency

Tools

Repair Order Processing Software

Job description

Palmer Trucks in Indiana is seeking a Service Writer who greets customers professionally, coordinates repair scheduling, and estimates repair costs within guidelines. You will support the service department with clerical duties, warranty documentation, and vendor communication to keep vehicles moving.

This role emphasizes strong communication, conflict handling, and a customer-first approach. You will open and close repair orders, stay informed on recalls and service bulletins, and help upsell