Service Writer & Customer Liaison - Quotes & Invoicing

Depot Connect International; Bakersfield (CA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) with generous employer match

Paid time off

10 Paid holidays

Flexible spending account

Health savings account

Life insurance

Employee assistance program

Parental leave

Referral program

Tuition reimbursement

Job summary

Depot Connect International (DCI) in Bakersfield, CA, is seeking a Service Writer to be the face of our service team. You will handle customer inquiries by phone, email, and in person, provide accurate quotes, upsell services when appropriate, and manage the billing process to final payment.

The ideal candidate has 5+ years in a service-oriented or industrial role, strong administrative, time management, and communication skills, and a customer-first attitude.

Qualifications

• Education: High School Diploma required; Associate’s or Bachelor’s degree preferred.
• Experience: 5+ years of experience in a similar service-oriented or industrial role.
• Technical Skills: Proficient in administrative tasks, time management, and organizational workflows.
• Interpersonal Skills: A self-starter with exceptional written and verbal communication skills and a 'customer-first' mentality.

Responsibilities

• Act as the primary contact for inquiries; provide quotes; identify service opportunities; maintain communication through final payment.
• Generate detailed repair orders, conduct daily yard audits, and maintain shop logs for efficiency.
• Link Service Management and Technicians to keep projects on schedule and meet quality standards.
• Research, procure, and allocate parts; support fabrication by staging materials.
• Manage technician timekeeping for weekly payroll and track KPIs in the facility.
• Prepare and finalize shop invoices; maintain job files and approvals for prompt payment.

Skills

Written and verbal communication

Time management

Administrative tasks

Organizational workflows

Customer-first mindset

Education

High School Diploma

Associate or Bachelor's degree preferred

Job description

Depot Connect International (DCI) in Bakersfield, CA, is seeking a Service Writer to be the face of our service team. You will handle customer inquiries by phone, email, and in person, provide accurate quotes, upsell services when appropriate, and manage the billing process to final payment.

The ideal candidate has 5+ years in a service-oriented or industrial role, strong administrative, time management, and communication skills, and a customer-first attitude.