Service Writer

Depot Connect International; Memphis (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with generous employer match

Paid time off

10 holidays

Flexible spending account

Health savings account

Life insurance

Employee assistance program

Parental leave

Referral program

Tuition reimbursement

Job summary

Depot Connect International (DCI) is seeking a Service Writer to deliver quality customer service in person, over the phone, or via email. You will quote services, update customers, and ensure final pricing is communicated when work is completed.

The role involves maintaining job files, timekeeping, preparing repair orders, and collaborating with service management and technicians to keep parts stocked and operations efficient.

Qualifications

• High School Diploma required; Associates or Bachelor's degree a plus.
• Prefer 5+ years’ experience in a similar role.
• Self-starter with excellent customer service.
• Strong organizational and time management skills.
• Detail oriented.
• Strong written and verbal communication skills.

Responsibilities

• Maintain complete job files and approvals for prompt payments.
• Timekeeping for technicians and payroll bi-weekly.
• Create repair orders with customer concerns and unit info.
• Prepare repair orders review for service manager; finalize invoicing and filing.
• Maintain job files with all pertinent correspondence.
• Daily yard checks and logs; update the customer accordingly.
• Update daily KPI indicators posted in the shop.
• Interact with service management team and technicians.
• Ensure fabrication materials are stocked and available.
• Allocate and pull parts for repair orders.
• Research and order parts to job specs.
• Pickup parts as needed.

Skills

Customer service

Organizational skills

Time management

Communication skills

Detail oriented

Self-starter

Education

High School Diploma

Associates or Bachelor's degree a plus

Job description

Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.

The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing.

Essential Job Functions

• Support the service team by maintaining complete job files, including correspondence relative to approvals, etc.,, which tie back to more prompt payment(s).
• Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
• Creation of repair orders to include customer concerns, contact info, unit info, etc.
• Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
• Maintain job files with all pertinent correspondence to each job.
• Daily yard checks and logs and update the customer accordingly
• Update daily key performance indicators (electronic and printed) to be posted in the shop.
• Interact with service management team, and technicians.
• Ensure fabrication materials are readily available in stock
• Allocate and pull parts for repairs orders
• Research and order parts to job spec
• Pickup parts as needed

Qualifications

• High School Diploma required; Associates or Bachelor's degree a plus
• Prefer at least 5+ years’ experience in a similar role
• Self-starter with excellent customer service skills
• Strong organizational and time management skills
• Detail oriented
• Strong written and verbal communication skills

Dci Benefits

• Medical, Dental and Vision Insurance
• 401(k) with generous employer match
• Paid time off
• 10 Paid holidays
• Flexible spending account
• Optional Health savings account
• Life insurance
• Employee assistance program
• Parental leave
• Referral program
• Tuition reimbursement