Service Writer & Customer Experience Pro

The Larson Group; Dunn (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical and dental

401K plan

Bi-weekly pay

Career development

Job summary

The Larson Group Peterbilt is seeking an experienced Service Writer to join our dynamic team. You will greet and consult service customers about their problems and assist in coordinating the service and warranty departments.

This safety-sensitive position offers Paid time off, Holidays, medical and dental coverage, 401K with employer contributions, and career development opportunities while supporting a busy dealership in Dunn, Alabama.

Qualifications

• High School Diploma required.
• College degree or trade certificate preferred, but not required.
• Experience in dealership service shop environment strongly preferred, but not required.

Responsibilities

• Open and close work orders with comprehensive information.
• Record, adjust and report mechanics time for work orders and payroll.
• Help cover phone calls for the Service Department.
• Try to resolve customer complaints.
• Schedule appointments.
• Supervise and assist technicians with diagnosis and repairs of their jobs.
• Assist with warranty repair paper flow.
• Check in new trucks delivered to the shop and complete the proper forms.
• Consult with the parts department on special order parts and sublet repairs.
• Instruct the following shift's service writer on any special instructions and appointments.
• Keep Service Manager informed of all customer complaints and technician problems.
• Perform other duties as assigned.

Education

High School Diploma

College degree or trade certificate preferred

Job description

The Larson Group Peterbilt is seeking an experienced Service Writer to join our dynamic team. You will greet and consult service customers about their problems and assist in coordinating the service and warranty departments.

This safety-sensitive position offers Paid time off, Holidays, medical and dental coverage, 401K with employer contributions, and career development opportunities while supporting a busy dealership in Dunn, Alabama.