Service Writer

Truck Component Services; Dunn (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental and Basic Life

401K with employer contribution

Bi-weekly Pay Schedule

Opportunity for advancement and Career

Development

Job summary

The Larson Group Peterbilt is seeking an experienced Service Writer to join our dynamic team. You will greet and consult service customers about their problems, and assist in coordinating the service department as well as perform a variety of tasks with the warranty department.

This role requires strong communication, the ability to record and report technician time, schedule appointments, and support technicians with diagnoses and repairs.

Qualifications

• Customer service and communication skills are essential.
• Experience in a dealership service shop is preferred but not required.
• Ability to coordinate between service and warranty departments is important.

Responsibilities

• Open and close work orders with detailed information.
• Record, adjust and report technicians' time for work orders and payroll.
• Answer phone calls for the Service Department and assist customers.
• Resolve customer complaints and schedule appointments.
• Supervise technicians during diagnosis and repairs and assist with warranty paperwork.

Skills

Customer service

Communication

Conflict resolution

Education

High School Diploma

College degree

Trade school certificate

Job description

The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person will assist in the coordination and communications of the service department as well as perform a variety of tasks with the warranty department.

What We Offer:

• Paid Time Off
• Paid Holidays
• Medical, Dental and Basic Life
• 401K with employer contribution
• Bi-weekly Pay Schedule
• Opportunity for advancement and Career Development

Responsibilities:

• Open and close work orders providing as much information as possible.
• Record, adjust and report mechanics time for work orders and payroll.
• Help cover phone calls for the Service Department.
• Try to resolve customer complaints.
• Schedule appointments.
• Supervise and assist technicians with the diagnosis and repairs of their jobs.
• Assist with warranty repair paper flow.
• Check in new trucks delivered to the shop and complete the proper forms.
• Consult with the parts department on special order parts and sublet repairs.
• Instruct the following shift's service writer on any special instructions and appointments.
• Keep Service Manager informed of all customer complaints and technician problems.
• Perform other duties as assigned.

Qualifications:

• Should possess a High School Diploma.
• A College degree or a certificate from a trade school is preferred, but not required.
• Experience in dealership service shop environment is strongly preferred but not required.

*Please note this is a safety-sensitive position

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