Service Writer: Customer Care & Invoicing

Depot Connect International; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Depot Connect International is looking for a Service Writer to ensure high-quality customer service and support in person, over the phone, or by e-mail. You will quote service work, sell additional services, provide timely updates to customers, and notify them when quotes and work are completed with final pricing.

The role requires maintaining complete job files, tracking technician time, creating repair orders, and coordinating parts to meet job specs.

Qualifications

• Must have strong customer service skills and be self-starting.
• Excellent organizational and time-management abilities are required.
• Detail oriented with strong written and verbal communication.
• HS diploma required; further degrees are a plus.

Responsibilities

• Maintain complete job files including approvals and correspondence.
• Track technician time and submit payroll data bi-weekly.
• Create repair orders with customer concerns and contact/unit info.
• Prepare repair orders for service manager; finalize invoicing and filing.
• Maintain job files with pertinent correspondence for each job.
• Perform daily yard checks and update the customer accordingly.
• Update daily KPIs (electronic and printed) for posting in the shop.
• Interact with service management and technicians.
• Ensure fabrication materials are stocked and available.
• Allocate and pull parts for repair orders; research and order parts.
• Pickup parts as needed.

Skills

Customer service

Time management

Organization

Written & verbal communication

Detail-oriented

Education

High School Diploma

Associate's or Bachelor's degree (a plus)

Job description

Depot Connect International is looking for a Service Writer to ensure high-quality customer service and support in person, over the phone, or by e-mail. You will quote service work, sell additional services, provide timely updates to customers, and notify them when quotes and work are completed with final pricing.

The role requires maintaining complete job files, tracking technician time, creating repair orders, and coordinating parts to meet job specs.