Service Writer

Depot Connect International; Louisiana (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

A global leader in tank container services is seeking a Service Writer in Louisiana, MO, responsible for ensuring quality customer service and support. The role requires maintaining job files, managing repair orders, and providing updates to customers. Candidates must have at least a high school diploma, 5+ years of experience in a similar position, and strong customer service skills. This role emphasizes attention to detail, organizational abilities, and effective communication.

Qualifications

• High School Diploma required; Associates or Bachelor's degree a plus.
• Prefer at least 5+ years’ experience in a similar role.
• Self-starter with excellent customer service skills.

Responsibilities

• Maintain complete job files and technician timekeeping.
• Create and prepare repair orders for service manager.
• Update daily key performance indicators.

Skills

Customer service

Organizational skills

Time management

Attention to detail

Communication skills

Education

High School Diploma

Associates or Bachelor's degree

Job description

Career Opportunities with Depot Connect International

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Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.

The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing.

ESSENTIAL JOB FUNCTIONS:

• Support the service team by maintaining complete job files, including correspondence relative to approvals, etc., which tie back to more prompt payment(s).
• Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
• Creation of repair orders to include customer concerns, contact info, unit info, etc.
• Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
• Maintain job files with all pertinent correspondence to each job.
• Daily yard checks and logs and update the customer accordingly
• Update daily key performance indicators (electronic and printed) to be posted in the shop.
• Interact with service management team, and technicians.
• Ensure fabrication materials are readily available in stock
• Allocate and pull parts for repairs orders
• Research and order parts to job spec
• Pickup parts as needed

QUALIFICATIONS:

• High School Diploma required; Associates or Bachelor's degree a plus
• Prefer at least 5+ years’ experience in a similar role
• Self-starter with excellent customer service skills
• Strong organizational and time management skills
• Detail oriented
• Strong written and verbal communication skills