Service Writer /Assistant Front Manager

Rapid City Meineke; Rapid City (SD); On-site; USD 42,000 - 54,000; Full time

Job summary

Rapid City Meineke is seeking a motivated Service Writer/Assistant Front Manager to greet customers, document vehicle concerns, and prepare accurate repair estimates. You will coordinate with technicians, answer questions, and manage appointments to ensure a smooth vehicle service experience.

The role emphasizes clear communication, thorough documentation, and proactive customer service to uphold Our shop's standards and keep operations organized.

Qualifications

• Experience in automotive service writing or related field preferred.
• Strong communication and customer service skills.
• Ability to listen carefully and document vehicle issues accurately.
• Proficient with phone and in-person customer interactions.

Responsibilities

• Greet customers and document vehicle issues clearly.
• Prepare estimates for repair and maintenance services.
• Communicate recommended services to customers effectively.
• Answer inquiries and assist customers with questions.
• Schedule appointments and check customers in/out.
• Create and update repair orders and track vehicle status.
• Coordinate with technicians and parts staff on repairs and parts.

Skills

Communication skills

Phone skills

Listening

Conflict resolution

Customer service

Automotive knowledge

Multitasking

Computer skills

Job description

Main Responsibilities of a Service Writer/ Assistant Front Manager

Greet customers and provide a professional, welcoming experience

Listen to customer concerns and accurately document vehicle issues

Prepare estimates for repair and maintenance services

Communicate recommended services clearly and effectively

Greet customers professionally and provide excellent customer service.

Answer incoming phone calls and assist customers with basic questions.

Schedule customer appointments and confirm upcoming appointments

Check customers in when they arrive at the shop

Gather customer and vehicle information accurately

Document customer concerns and vehicle symptoms clearly

Create and update repair orders

Check vehicle mileage, VIN, license plate, and other required information

Assist the Service Writer with preparing estimates and invoices

Communicate with technicians regarding vehicle concerns and repair status

Keep customers updated on the progress of their vehicles

Contact customers for authorization on approved repairs when directed by the Service Writer

Help obtain parts pricing and availability

Communicate with parts suppliers when necessary

Track parts orders and help ensure parts arrive when needed

Help maintain accurate repair-order documentation

Assist with vehicle inspections and documenting technician findings

Take photos of vehicle damage or recommended repairs when needed

Help coordinate vehicle drop-offs and pickups

Help keep the shop schedule organized and up to date

Assist with closing repair orders and collecting customer payments

Process invoices, receipts, and other paperwork

Maintain a clean and professional front counter and customer waiting area

Help follow up with customers regarding declined or postponed repairs

Assist with warranty or service-related documentation when requested

Maintain professional communication with customers, technicians, vendors, and management

Follow all shop policies and procedures

Help the Service Writer with daily administrative duties as needed

Be willing to learn basic automotive terminology and understand common vehicle repairs and maintenance

Recognize when a customer concern needs to be referred to the Service Writer or technician for further explanation

Ensure customer satisfaction and handle concerns when needed Customer Service Representative Job Description

We are seeking a motivated, honest and customer-focused Service Writer to join our team. This role is the key link between our customers and technicians, ensuring clear communication, accurate service recommendations, and a high-quality customer experience.

Customer Service Representative Job Requirements

• Analyzing information
• Resolving conflict
• Phone skills
• Listening
• Market Knowledge
• Quality focus
• Communication skills
• Previous automotive service writing or related experience preferred
• Strong communication and customer service skills
• Basic knowledge of automotive systems and repairs
• Ability to multitask in a fast-paced environment
• Computer proficiency and organizational skills
• Valid driver’s license

Meineke offers complete Automotive Repair Services for all of your car care needs and maintenance. From scheduled maintenance and oil changes to exhaust repairs and brake repair services, our quality Auto Repair Services from professional technicians will restore your car to top condition.