Service Writer & Parts Liaison

Monroe Tractor; Westborough (MA); Presencial; USD 26.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Paid Time Off Policy

Short/Long Term Disability

Family-owned and operated

Annual Reviews

Annual Incentive Bonus opportunity

Descripción de la vacante

Monroe Tractor in Westborough, Massachusetts is seeking a Service Writer to act as the intermediary between customers and branch staff. This role reviews repair orders, processes parts and labor invoices, assists in scheduling service work, and supports warranty activities.

The ideal candidate has 1+ year experience in a service or parts role, familiarity with agricultural or construction equipment, and strong Excel/Outlook/Word skills.

Formación

• High School diploma or equivalent.
• One or more years of experience in a Service Writer position and/or service or parts department.
• Familiarity with agricultural and/or construction equipment is a plus.
• Computer skills including Microsoft Excel, Outlook, and Word.
• Self-starter with attention to detail, strong organization, and is goal-oriented.
• Comfortable dealing with the public.
• Strong team player.
• Able to lift 25 pounds.

Responsabilidades

• Review and maintain all repair orders for accuracy and completeness.
• Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting.
• Assist in scheduling of service work.
• Keep the service manager informed on all work orders.
• Assist with warranties.
• Intermediary between parts and service, technician lead contact for parts.
• Ensure every customer is satisfied with the products and service.

Conocimientos

Customer service

Public interaction

Self-starter

Strong organization

Team player

Attention to detail

Educación

High School diploma or equivalent

Herramientas

Microsoft Excel

Outlook

Word

Descripción del empleo

Monroe Tractor in Westborough, Massachusetts is seeking a Service Writer to act as the intermediary between customers and branch staff. This role reviews repair orders, processes parts and labor invoices, assists in scheduling service work, and supports warranty activities.

The ideal candidate has 1+ year experience in a service or parts role, familiarity with agricultural or construction equipment, and strong Excel/Outlook/Word skills.