Service Manager

Monroe Tractor & Implement Co.; Town of Henrietta (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Health Savings Account

Disability Insurance

401(K) Match

Paid Time Off

Annual Reviews

Bonus Program

Job summary

Monroe Tractor is seeking a Service Manager to lead the Service Department, directing technicians and service operations to maximize efficiency and profitability. You will oversee staff, manage quotes and invoices, and ensure top-tier customer communication throughout the repair process.

The role requires a track record in equipment or auto service leadership, strong communication, and a customer-focused mindset.

Qualifications

• 3 years or more of leadership experience within the equipment or auto service industry is required.
• Strong work ethic.
• Superior communication skills.
• A strong sense of urgency is required.
• Customer service experience is required.
• Confidence in working with Microsoft Office applications and learning new software programs.

Responsibilities

• Demonstrate company core values in all interactions with customers, vendors, and associates.
• Hire, train, develop, and motivate service department staff.
• Ensure all necessary shop equipment is in proper repair and safe working condition.
• Front-line customer contact who coordinates repairs and provides updates to the customer throughout the repair process.
• Finalize customer work orders and prepare invoices.
• All aspects of managing our service business and shop activities.
• Prepares customer quotes, closes work orders, and communicates directly with customers.
• Consistent interaction with our technicians and will be the direct contact on all service activities.
• Maintaining customer relationships while increasing service business and must be able to deliver a high level of professional customer service.

Skills

Leadership experience

Strong work ethic

Communication skills

Sense of urgency

Customer service

MS Office / software aptitude

Job description

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

The Service Manager position is ideal for someone who thrives on overcoming challenges with creative solutions. You will be responsible for directing the service operations of the Service Department with oversight of technicians to obtain optimum efficiency, economy of operations, and maximum profits.

Qualifications

• 3 years or more of leadership experience within the equipment or auto service industry is required.
• Strong work ethic.
• Superior communication skills.
• A strong sense of urgency is required.
• Customer service experience is required.
• Confidence in working with Microsoft Office applications and learning new software programs.

Responsibilities

• Demonstrate company core values in all interactions with customers, vendors, and associates.
• Hire, train, develop, and motivate service department staff.
• Ensure all necessary shop equipment is in proper repair and safe working condition.
• Front-line customer contact who coordinates repairs and provides updates to the customer throughout the repair process.
• Finalize customer work orders and prepare invoices.
• All aspects of managing our service business and shop activities.
• Prepares customer quotes, closes work orders, and communicates directly with customers.
• Consistent interaction with our technicians and will be the direct contact on all service activities.
• Maintaining customer relationships while increasing service business and must be able to deliver a high level of professional customer service.

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (Employer + Employee Contributions)
• Accident & Disease Insurance
• 401K Plan + Match
• Competitive Paid time off Policy
• Short/Long Term Disability
• Annual Reviews
• Bonus Incentive Plans

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.

This is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you.

Pay Transparency

$60,000 - $85,000 USD