Service Writer

S&H Farm Supply, Inc.; Lebanon (MO); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance (100% employee)?

7 holidays

401K with company match up to 3%

Life insurance policy $15,000

Year-end bonus

Weekly direct deposit pay

PTO with no waiting period

Vision

Dental

Voluntary life insurance

Short term disability

Incentive program

Job summary

S&H Farm Supply, Inc. in Missouri is seeking a highly organized Service Writer to join our team in Lebanon. You will communicate with customers, schedule service appointments, and create work orders for our technicians.

You will provide estimates, coordinate with the service team, ensure timely completion, and maintain accurate records of service activity. A customer-focused mindset and strong multitasking skills are essential.

Qualifications

• Prior experience in a service writer or customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficient in Microsoft Office and other computer applications.
• Valid driver's license.

Responsibilities

• Communicate with customers to understand their service needs.
• Schedule service appointments and ensure timely completion of work.
• Create work orders for technicians and ensure accuracy of information.
• Communicate with technicians to ensure that they have all necessary information to complete the job.
• Work closely with the service team to ensure that all work is completed on time and to the highest quality standards.
• Provide estimates for service work and communicate with customers regarding pricing and timeframes.
• Communicate with customers throughout the service process, keeping them informed of any changes or updates.
• Provide exceptional customer service, ensuring that all customers are satisfied with their experience.
• Handle customer complaints and issues in a professional and timely manner.
• Follow up with customers to ensure that they are satisfied with the service they received.
• Maintain accurate records of service work and customer interactions.
• Collaborate with technicians and other team members to ensure efficient service operations.
• Stay up-to-date on industry trends and new technologies.

Skills

Customer service experience

Communication skills

Organizational skills

Time management

Tools

MS Office

Job description

We are seeking a highly organized and detail-oriented Service Writer to join our team. The Service Writer will be responsible for communicating with customers, scheduling service appointments, and creating work orders for our technicians.

Responsibilities:

• Communicate with customers to understand their service needs
• Schedule service appointments and ensure timely completion of work
• Create work orders for technicians and ensure accuracy of information
• Communicate with technicians to ensure that they have all necessary information to complete the job
• Work closely with the service team to ensure that all work is completed on time and to the highest quality standards
• Provide estimates for service work and communicate with customers regarding pricing and timeframes
• Communicate with customers throughout the service process, keeping them informed of any changes or updates
• Provide exceptional customer service, ensuring that all customers are satisfied with their experience
• Handle customer complaints and issues in a professional and timely manner
• Follow up with customers to ensure that they are satisfied with the service they received
• Maintain accurate records of service work and customer interactions
• Collaborate with technicians and other team members to ensure efficient service operations
• Stay up-to-date on industry trends and new technologies

Qualifications:

• Prior experience in a service writer or customer service role preferred
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficient in Microsoft Office and other computer applications
• Valid driver's license

Benefits:

• Company pays 100% of employee only health insurance
• 7 paid holidays
• 401K retirement plan with a company match up to 3%
• Company paid $15,000 life insurance policy
• Yearend bonus
• Weekly direct deposit pay
• No waiting period for paid time off
• Vision
• Dental
• Voluntary life insurance
• Short term disability
• Incentive program

Some Saturdays will be required, occasional overtime should be expected. Must be able to pass pre-employment drug screen, MVR and background check.