Service Writer

S&H Farm Supply; Lebanon (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance (employee 100%)

7 paid holidays

401K with company match 3%

Life insurance $15,000

Yearend bonus

Paid time off (no waiting period)

Vision coverage

Voluntary life insurance

Short term disability

Incentive program

Job summary

S&H Farm Supply seeks a highly organized Service Writer to communicate with customers, schedule service appointments, and create work orders for technicians. The role emphasizes excellent customer service, accuracy, and coordination with the service team.

Responsibilities include estimating service work, keeping customers informed, and maintaining records. Some Saturdays and occasional overtime may be required. Must be able to pass pre-employment drug screen, MVR and background check.

Qualifications

• Prior experience in a service writer or customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment and multitask.
• Proficient with Microsoft Office and other computer applications.
• Valid driver's license.
• Must pass pre-employment drug screen, MVR and background check.

Responsibilities

• Communicate with customers to understand service needs.
• Schedule service appointments and ensure timely completion.
• Create work orders for technicians and ensure accuracy of information.
• Coordinate with technicians to ensure they have all necessary details.
• Ensure high quality service and on-time completion.
• Provide estimates for service work and communicate pricing/timeframes.
• Keep customers informed throughout the service process.
• Provide exceptional customer service, resolving issues professionally.
• Follow up with customers to confirm satisfaction.
• Maintain accurate records of service work and interactions.
• Collaborate with technicians and team for efficient operations.
• Stay up-to-date on industry trends and technologies.
• Some Saturdays may be required; overtime should be expected.

Skills

Service writer experience

Customer service

Communication

Organization

Time management

Multitasking

Driver's license

Tools

Microsoft Office

Job description

Service Writer

We are seeking a highly organized and detail-oriented Service Writer to join our team. The Service Writer will be responsible for communicating with customers, scheduling service appointments, and creating work orders for our technicians.

Responsibilities

• Communicate with customers to understand their service needs


• Schedule service appointments and ensure timely completion of work


• Create work orders for technicians and ensure accuracy of information


• Communicate with technicians to ensure that they have all necessary information to complete the job


• Work closely with the service team to ensure that all work is completed on time and to the highest quality standards


• Provide estimates for service work and communicate with customers regarding pricing and timeframes


• Communicate with customers throughout the service process, keeping them informed of any changes or updates


• Provide exceptional customer service, ensuring that all customers are satisfied with their experience


• Handle customer complaints and issues in a professional and timely manner


• Follow up with customers to ensure that they are satisfied with the service they received


• Maintain accurate records of service work and customer interactions


• Collaborate with technicians and other team members to ensure efficient service operations


• Stay up-to-date on industry trends and new technologies

Qualifications

• Prior experience in a service writer or customer service role preferred


• Excellent communication and interpersonal skills


• Strong organizational and time management skills


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously


• Proficient in Microsoft Office and other computer applications


• Valid driver's license


• Company pays 100% of employee only health insurance


• 7 paid holidays


• 401K retirement plan with a company match up to 3%


• Company paid $15,000 life insurance policy


• Yearend bonus


• No waiting period for paid time off


• Vision


• Voluntary life insurance


• Short term disability


• Incentive program

Some Saturdays will be required, occasional overtime should be expected.

Must be able to pass pre-employment drug screen, MVR and background check.