Service Writer

Guardian Fleet Services Inc.; Fort Wayne (IN); Vor Ort; USD 42.000 - 58.000; Vollzeit

Benefits dieser Stelle

Paid Time Off & Paid Holidays

$15K Employer paid Life and AD&D

401(k) Plan

Short/Long Term Disability

Hospital Indemnity

Cancer plan

Employee Assistance Program

Employee Referral Bonus

Zusammenfassung

Guardian Fleet Services Inc. in Indiana is seeking an Automotive Service Writer to serve as the main liaison between customers and the service department.

You will document vehicle issues, communicate with technicians, and deliver outstanding customer service throughout the repair process. Responsibilities include creating repair orders, providing cost estimates, explaining services in plain language, and coordinating with technicians to ensure timely and accurate work.

Qualifikationen

• High school diploma or equivalent; automotive-related certifications preferred.
• 1–2 years of experience in an automotive service environment.
• Strong knowledge of automotive systems and terminology.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced setting.
• Proficiency in dealership management software.

Aufgaben

• Greet customers and listen to their vehicle concerns.
• Prepare detailed repair orders and cost estimates.
• Explain recommended services and repairs to customers in clear, non-technical language.
• Coordinate with technicians to ensure proper diagnosis and timely completion of repairs.
• Communicate status updates and any changes in cost or timeline to customers.
• Review completed work orders for accuracy before invoicing.
• Process warranty claims and ensure compliance with manufacturer guidelines.
• Schedule service appointments and manage shop workflow efficiently.
• Maintain accurate customer records and follow up for satisfaction.

Kenntnisse

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Ausbildung

High school diploma

Automotive certifications preferred

Tools

Dealership management software

Jobbeschreibung

The Automotive Service Writer serves as the primary point of contact between customers and the service department. This role ensures accurate documentation of vehicle issues, clear communication with technicians, and exceptional customer service throughout the repair process.

Key Responsibilities

• Greet customers and listen to their vehicle concerns.
• Prepare detailed repair orders and cost estimates.
• Explain recommended services and repairs to customers in clear, non-technical language.
• Coordinate with technicians to ensure proper diagnosis and timely completion of repairs.
• Communicate status updates and any changes in cost or timeline to customers.
• Review completed work orders for accuracy before invoicing.
• Process warranty claims and ensure compliance with manufacturer guidelines.
• Schedule service appointments and manage shop workflow efficiently.
• Maintain accurate customer records and follow up for satisfaction.

Qualifications

• High school diploma or equivalent; automotive-related certifications preferred.
• Minimum 1–2 years of experience in an automotive service environment.
• Strong knowledge of automotive systems and terminology.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced setting.
• Proficiency in dealership management software.

Skills

• Strong organizational and time-management abilities.
• Problem-solving and conflict-resolution skills.
• Attention to detail and accuracy in documentation.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Occasionally lift up to 25 lbs.

Benefits Offered

• Paid Time Off & Paid Holidays
• $15K Employer paid Life and AD&D
• 401(k) Plan
• Short Term Disability &Long-Term Disability
• Hospital Indemnity
• Cancer plan
• Employee Assistance Program
• Employee Referral Bonus

EEOC Policy Statement

Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications.