Service Writer

Meineke - 1247; Ocala (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Wellness resources

Employee discounts

Competitive salary

Job summary

Meineke - 1247 in Ocala, FL is seeking a Service Writer/Assistant Store Manager who thrives in a growing shop and delivers an outstanding customer experience from the first phone call to the final invoice.

You will answer calls, schedule appointments, build estimates, present repair recommendations, sell services, and partner with the Store Manager to keep daily operations running smoothly; bilingual English/Spanish is strongly preferred.

Qualifications

• Prior automotive service writing, service advising, or related sales experience preferred.
• Strong communication skills on phone and in person.
• Customer-first mindset with ability to close sales.
• Bilingual English/Spanish strongly preferred.

Responsibilities

• Answer calls, schedule appointments, and manage daily customer flow.
• Build estimates and present repair recommendations and inspections clearly.
• Sell recommended services — turning estimates into approvals.
• Partner with the Store Manager to keep daily operations running smoothly.
• Ensure repairs are completed on time and customers leave satisfied.
• Maintain a clean, professional front-of-house environment; other duties as assigned.
• Step in to support store coverage during manager PTO/Off Days or as needed.

Skills

Sales experience

Communication

Customer service

Bilingual English/Spanish

Job description

Benefits:

• 401(k)


• 401(k) matching


• Competitive salary


• Dental insurance


• Employee discounts


• Health insurance


• Paid time off


• Vision insurance


• Wellness resources

Are you a people-first automotive professional who knows how to build trust with customers and close the sale? We're looking for a Service Writer/Assistant Store Manager who thrives in a growing shop environment and takes pride in delivering an outstanding customer experience from the first phone call to the final invoice.

What You’ll Do

• Answer calls, schedule appointments, and manage daily customer flow


• Build estimates and present repair recommendations and inspections clearly and confidently


• Sell recommended services — turning estimates into approvals is your primary goal


• Partner with the Store Manager to keep daily operations running smoothly


• Ensure repairs are completed on time and customers leave satisfied


• Maintain a clean, professional, and welcoming front-of-house environment; other duties as assigned


• Step in to support store coverage during manager PTO/Off Days or as needed

What We’re Looking For

• Prior automotive service writing, service advising, or related sales experience preferred


• Strong communication skills. You’re comfortable on the phone, face-to-face, and under pressure


• Customer-first mindset with a proven ability to build trust and close


• Ability to multitask in a growing environment without dropping the ball


• Bilingual (English/Spanish) strongly preferred


• Basic knowledge of automotive repairs and maintenance is a plus


• Natural leaders take note — for the right candidate, this role is a path to Store Management

What We Offer

• Competitive base pay plus bonus (after 90 days)


• Health, dental, and vision benefits


• 401(k), ASE reimbursement, paid holidays and PTO


• A path to advancement for those who demonstrate leadership and initiative