Service Writer

Looking for a career where you can make an impact?; Thatcher (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401K

Boot voucher

Volunteer day

Job summary

SONSRAY, a leading dealer serving construction, transportation, and agriculture sectors, is seeking a Service Writer in Thatcher, AZ. You will be the main contact between customers and the service department, managing repair requests for heavy equipment and preparing repair orders.

Responsibilities include estimating materials and labor, verifying warranty coverage, coordinating workflow for technicians, and explaining estimates to customers.

Qualifications

• 3+ years of experience handling heavy phones, office administrative duties, and customer relations.

Responsibilities

• Verifies warranty coverage and prepares estimates.
• Develops repair orders by describing symptoms and repairs; obtaining approvals.
• Maintains a job board and helps in delegation of work to technicians.
• Communicates clearly with customers to explain estimates and expected timelines.

Skills

Customer service

Office administration

Computer skills

Bilingual Spanish

Job description

Looking for a career where you can make an impact?

Share with friends or Subscribe!

Join SONSRAY and be part of a team that keeps industries moving forward!

At SONSRAY, we are more than just a dealership – we are industry leaders dedicated to keeping businesses moving. Serving the construction, transportation, and agricultural sectors, we provide top-tier equipment, exceptional customer service, and innovative solutions that drive success.

Our comprehensive offerings include equipment sales, rentals, parts, maintenance, and repairs, ensuring our customers have everything they need to operate efficiently.
With a growing team of 500+ employees across 33+ locations in 9 states, we foster a dynamic work environment that values growth, innovation, and performance-driven success.

Whether you’re looking to build your career or support industries that power our world, SONSRAY is the place to make an impact.

Ready to power industries and drive success?

Job Title: Service Writer
Location: Thatcher, AZ
Job Type: Full- Time
Salary Range: $18 - $20 hourly depending on experience

Job Summary:

The Service Writer serves as the main point of contact between customers and the service department, managing repair requests for heavy equipment within our Machinery division. This role is responsible for preparing repair orders, providing estimates, verifying warranty coverage, and coordinating workflow to support technicians. The ideal candidate is organized, customer-focused, and able to manage multiple priorities in a fast-paced environment.

Responsibilities:

• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into E-Emphasys
• Maintains a job board and helps in the delegation of work to technicians
• Maintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns
• Maintains unit records by recording problems and corrective actions planned
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking online factory courses
• Enhances organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Performs other functions or duties as directed by management in line with the objectives of the dealership

Qualifications:

• Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving
• Experience within agricultural, heavy equipment, or related dealership experience is highly desired.
• Basic mechanical knowledge is a plus
• Bilingual in Spanish is a plus
• Able to accomplish monthly service goals and deadlines
• Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace

About Sonsray:

Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment.

Why work here?

At Sonsray, we value all employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members:

• Medical coverage (PPO + HSA options)
• Dental, Vision, and Life insurance provided at no cost
• 401K with competitive employer contributions
• 80 hours of annual vacation, increasing with years of service
• Uniforms provided annually
• Annual boot voucher of $125.00
• One full paid day off annually for community volunteer work
• Birthday meal provided by Sonsray
• Privately owned and operated, with decisions made based on core values rather than corporate directives
• Annual Holiday Party, including covered airfare and hotel for employees and a guest
• Emphasis on company growth and employee development
• Open-door policy, fostering a collaborative environment with active owner and management involvement

Join the SONSRAY Team and be part of something bigger!