Service Writer

Sonsray; Village of Farmingdale (NY); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Dental, Vision, Life insurance

401K

80 hours vacation

Uniforms provided

Boot voucher

Volunteer day off

Birthday meal

Holiday party

Job summary

Sonsray is seeking a Service Writer in Farmingdale, NY. The role is the primary contact between customers and the service department, responsible for creating work orders, preparing repair estimates, coordinating with technicians, and providing customers with timely updates during the repair process.

The ideal candidate has at least 2 years of experience in heavy phones, office administration, and customer relations; refrigerated transportation or heavy diesel dealership experience is preferred.

Qualifications

• Minimum 2 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving.

Responsibilities

• Verify warranty and service contract coverage, explaining provisions and exclusions to customers.

Skills

Heavy phones experience

Office administrative duties

Customer relations

Great computer skills

Problem solving

Tools

E-Emphasys

Job description

Sonsray employs over 500 people nationwide. We hire for character first and teach the trade, so most of our team has been here longer than most companies have been in business.

Our Partnership with the U.S. Army PaYS Program

What It Means to Be a PaYS Partner

We are proud to be an official corporate partner of the U.S. Army Partnership for Your Success (PaYS) program. This strategic initiative allows us to invest directly in America's service members. Through this partnership, we reconnect our business with the local military community and build a direct talent pipeline from the Armed Forces straight to our team. We don't just thank veterans for their service - we actively recruit, hire, and empower them.

Why We Stand Behind Our Service Members

Veterans bring unmatched work ethic, integrity, and drug-free reliability to the commercial workforce. By opening our doors to these highly trained individuals, we strengthen our business infrastructure while honoring the sacrifices made by the men and women of our military.

How We Help Veterans Transition and Succeed

Transitioning from military service to a civilian career can be challenging. We bridge that gap by offering actionable opportunities, security, and a clear path forward.

• Guaranteed Job Interviews: Every PaYS Soldier who selects our company is guaranteed a formal interview for open roles upon finishing their service.
• Direct Pipeline: We match Military Occupational Specialties (MOS) with our specific technical, mechanical, operational, and leadership needs.
• Skills Translation: We value military capabilities like discipline, team mechanics, and high-pressure problem solving, recognizing how they translate to corporate success.
• Veteran Support Network: We provide a workplace culture that understands military values, ensuring veterans feel supported from day one.

Who We Are

Together, We Move Mountains

At Sonsray, we're more than a dealership — we're industry leaders dedicated to keeping businesses moving. Serving construction, transportation, and agricultural sectors, we deliver top-tier equipment, exceptional service, and solutions that drive real results.

Our offerings span equipment sales, rentals, parts, maintenance, and repairs — everything your operation needs to stay efficient. With a growing team of 500+ employees across 33+ locations in 9 states, we've built a dynamic environment that rewards growth, innovation, and performance.

Whether you're launching your career or ready to take it further, Sonsray is where you make an impact.

Our Story

From a single dealership to a coast-to-coast team of 500+. See how Sonsray became a force in machinery, fleet services, and rental & leasing.

Core Values

What we stand on.

Integrity

Act with uncompromising honesty and compassion in all that we do. Create results we feel proud of.

Passion

Committed to moving mountains with the power of teamwork. Tackle each project with energy and excellence.

People

Enrich and strengthen our local communities. Practice self-awareness, and strive to create a diverse and inclusive workplace.

Solutions

Support our customers with superior resources and industry knowledge. Earn the respect of our customers with personalized, high quality service.

Success

Value and develop our employees' diverse talents. We celebrate initiative and leadership both at home, and in our partnerships.

Investing In You

Why people stay.

Hover or tap a card to see what comes with being part of the Sonsray family.

Benefits That Grow With You

• Affordable Medical with PPO + HSA options that decrease with years of service.
• Dental, Vision & Life insurance free of charge.
• 401K with competitive Sonsray contributions and 80 hours of annual vacation that grows with your tenure.

Tools to Succeed

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• Uniforms provided annually
• Annual Boot Voucher worth $125.00
• Factory-certified training at no cost
• On-the-job mentorship with Master Level Technicians
• Tool Program for Apprentice Technicians.

Perks That Celebrate You

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• Birthday Meal on Sonsray
• One paid day off for community volunteer work annually
• Annual Holiday Party with airfare and hotel covered for you and your +1

Culture That Cares

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• Open door policy with an active owner and management team
• Privately owned and operated — we're growing and we encourage you to grow with us
• All decisions come from the heart, not a boardroom

See current openings across Sonsray Machinery, Sonsray Fleet Services, and Sonsray Rental & Leasing.

Job Title: Service Writer
Location: Farmingdale, NY
Job Type: Full-Time
Salary Range: $23 to $27 per hour depending on exp.

Position Summary:
The Service Writer is the primary point of contact between customers and the service department. This role is responsible for creating work orders, preparing repair estimates, coordinating with technicians, and providing customers with timely updates throughout the repair process. The ideal candidate is organized, customer-focused, and thrives in a fast‑paced heavy‑duty truck or transport refrigeration dealership environment.

Responsibilities:

• Verify warranty and service contract coverage, explaining provisions and exclusions to customers.
• Prepare detailed service estimates, including material, supply, and labor costs, and calculate customer deductibles.
• Create work orders by documenting issues, outlining repairs, securing approvals, and entering into the service database.
• Clearly explain estimates and expected vehicle return times to customers, addressing questions and obtaining necessary contact information and approvals.
• Maintain comprehensive unit records of identified problems and planned corrective actions.
• Proactively accept new requests and identify opportunities to enhance job outcomes to contribute to the organization's positive reputation.
• Perform additional duties as assigned by management to align with dealership objectives.

Qualifications:

• Minimum 2 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving
• Refrigerated Transportation or Heavy Diesel dealership experience is highly desired
• Ability to review records and explain technical information to customers.
• Proficiency in calculating costs for materials, supplies, and labor.
• Experience in documenting symptoms, problems, and causes, and outlining required repairs.
• Capability to obtain approval signatures and accurately enter data into a service database (e.g., E-Emphasys).
• Strong communication and interpersonal skills to build customer confidence and address concerns.
• Detail-oriented for maintaining accurate and comprehensive unit records.
• Commitment to continuous learning and staying current with industry knowledge, including reading manufacturer publications and completing online factory courses.
• Proactive and adaptable, with a willingness to take on new tasks and identify areas for improvement.

About Sonsray:
Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment.

Why work here?
At Sonsray, we value all employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members:

• Medical coverage (PPO + HSA options)
• Dental, Vision, and Life insurance provided at no cost
• 401K with competitive employer contributions
• 80 hours of annual vacation, increasing with years of service
• Uniforms provided annually
• Annual boot voucher of $125.00
• One full paid day off annually for community volunteer work
• Birthday meal provided by Sonsray
• Privately owned and operated, with decisions made based on core values rather than corporate directives
• Annual Holiday Party, including covered airfare and hotel for employees and a guest
• Emphasis on company growth and employee development
• Open-door policy, fostering a collaborative environment with active owner and management involvement