Service Writer

Sonsray; Thatcher (AZ); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental, Vision & Life insurance

401K

80 hours of annual vacation

Uniforms provided

Annual boot voucher

Volunteer day

Birthday meal

Holiday party

Job summary

The Sonsray Service department in Thatcher, AZ is seeking a Service Writer to serve as the primary contact between customers and the service team for heavy equipment repairs. You will manage repair requests, prepare repair orders, and coordinate with technicians.

The ideal candidate has at least 3 years of experience with phone and office duties, strong computer skills, and a customer-focused approach. Bilingual Spanish is a plus; the position offers a full-time role with competitive hourly pay

Qualifications

• Minimum 3 years handling heavy phones and office duties.
• Experience in customer relations and problem solving.
• Strong computer skills and attention to detail.

Responsibilities

• Prepares repair orders describing symptoms and repairs.
• Develops material and labor estimates; calculates customer payment.
• Maintains job board and delegates work to technicians.
• Explains estimates and obtains customer approval.
• Keeps unit records and service history up to date.
• Participates in ongoing training and development.
• Performs other duties as directed by management.

Skills

Customer service

Administrative duties

Problem-solving

Computer skills

Bilingual Spanish

Job description

Sonsray employs over 500 people nationwide. We hire for character first and teach the trade, so most of our team has been here longer than most companies have been in business.

Our Partnership with the U.S. Army PaYS Program

What It Means to Be a PaYS Partner

We are proud to be an official corporate partner of the U.S. Army Partnership for Your Success (PaYS) program. This strategic initiative allows us to invest directly in America's service members. Through this partnership, we reconnect our business with the local military community and build a direct talent pipeline from the Armed Forces straight to our team. We don't just thank veterans for their service - we actively recruit, hire, and empower them.

Why We Stand Behind Our Service Members

Veterans bring unmatched work ethic, integrity, and drug-free reliability to the commercial workforce. By opening our doors to these highly trained individuals, we strengthen our business infrastructure while honoring the sacrifices made by the men and women of our military.

How We Help Veterans Transition and Succeed

Transitioning from military service to a civilian career can be challenging. We bridge that gap by offering actionable opportunities, security, and a clear path forward.

• Guaranteed Job Interviews: Every PaYS Soldier who selects our company is guaranteed a formal interview for open roles upon finishing their service.
• Direct Pipeline: We match Military Occupational Specialties (MOS) with our specific technical, mechanical, operational, and leadership needs.
• Skills Translation: We value military capabilities like discipline, team mechanics, and high-pressure problem solving, recognizing how they translate to corporate success.
• Veteran Support Network: We provide a workplace culture that understands military values, ensuring veterans feel supported from day one.

Who We Are

Together, We Move Mountains

At Sonsray, we're more than a dealership — we're industry leaders dedicated to keeping businesses moving. Serving construction, transportation, and agricultural sectors, we deliver top-tier equipment, exceptional service, and solutions that drive real results.

Our offerings span equipment sales, rentals, parts, maintenance, and repairs — everything your operation needs to stay efficient. With a growing team of 500+ employees across 33+ locations in 9 states, we've built a dynamic environment that rewards growth, innovation, and performance.

Whether you're launching your career or ready to take it further, Sonsray is where you make an impact.

Our Story

From a single dealership to a coast-to-coast team of 500+. See how Sonsray became a force in machinery, fleet services, and rental & leasing.

Core Values

What we stand on.

Integrity

Act with uncompromising honesty and compassion in all that we do. Create results we feel proud of.

Passion

Committed to moving mountains with the power of teamwork. Tackle each project with energy and excellence.

People

Enrich and strengthen our local communities. Practice self-awareness, and strive to create a diverse and inclusive workplace.

Solutions

Support our customers with superior resources and industry knowledge. Earn the respect of our customers with personalized, high quality service.

Success

Value and develop our employees' diverse talents. We celebrate initiative and leadership both at home, and in our partnerships.

Investing In You

Why people stay.

Hover or tap a card to see what comes with being part of the Sonsray family.

Benefits That Grow With You

• Affordable Medical with PPO + HSA options that decrease with years of service.
• Dental, Vision & Life insurance free of charge.
• 401K with competitive Sonsray contributions and 80 hours of annual vacation that grows with your tenure.

Tools to Succeed

Hover or tap to learn more

• Uniforms provided annually
• Annual Boot Voucher worth $125.00
• Factory-certified training at no cost
• On-the-job mentorship with Master Level Technicians
• Tool Program for Apprentice Technicians.

Perks That Celebrate You

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• Birthday Meal on Sonsray
• One paid day off for community volunteer work annually
• Annual Holiday Party with airfare and hotel covered for you and your +1

Culture That Cares

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• Open door policy with an active owner and management team
• Privately owned and operated — we're growing and we encourage you to grow with us
• All decisions come from the heart, not a boardroom

See current openings across Sonsray Machinery, Sonsray Fleet Services, and Sonsray Rental & Leasing.

Job Title: Service Writer
Location: Thatcher, AZ
Job Type: Full- Time
Salary Range: $18 - $20 hourly depending on experience

Job Summary:

The Service Writer serves as the main point of contact between customers and the service department, managing repair requests for heavy equipment within our Machinery division. This role is responsible for preparing repair orders, providing estimates, verifying warranty coverage, and coordinating workflow to support technicians. The ideal candidate is organized, customer-focused, and able to manage multiple priorities in a fast-paced environment.

Responsibilities:

• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into E-Emphasys
• Maintains a job board and helps in the delegation of work to technicians
• Maintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns
• Maintains unit records by recording problems and corrective actions planned
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking online factory courses
• Enhances organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Performs other functions or duties as directed by management in line with the objectives of the dealership

Qualifications:

• Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving
• Experience within agricultural, heavy equipment, or related dealership experience is highly desired.
• Basic mechanical knowledge is a plus
• Bilingual in Spanish is a plus
• Able to accomplish monthly service goals and deadlines
• Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace

About Sonsray:
Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment.

Why work here?
At Sonsray, we value all employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members:

• Medical coverage (PPO + HSA options)
• Dental, Vision, and Life insurance provided at no cost
• 401K with competitive employer contributions
• 80 hours of annual vacation, increasing with years of service
• Uniforms provided annually
• Annual boot voucher of $125.00
• One full paid day off annually for community volunteer work
• Birthday meal provided by Sonsray
• Privately owned and operated, with decisions made based on core values rather than corporate directives
• Annual Holiday Party, including covered airfare and hotel for employees and a guest
• Emphasis on company growth and employee development
• Open-door policy, fostering a collaborative environment with active owner and management involvement