Service Writer

POWER Automotive of Santa Clarita; Santa Clarita (CA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Employee discount

Personal vehicle work at shop

Job summary

Power Automotive in Santa Clarita, CA is seeking a full-time Service Writer to join a friendly, goals-driven team and help customers get the services they need.

You will communicate customer concerns, document observations, and translate them into repair orders with cost estimates for parts and labor. A high school diploma is preferred but not required. Requirements include 1+ year of service-writing experience, 2+ years of professional experience, and a valid driver's license.

Qualifications

• 1+ years of service writing experience.
• 2+ years of professional experience.
• Valid driver’s license.

Responsibilities

• Communicate with customers about automotive troubles and translate into repair orders.
• Document customer concerns and inspect vehicles, recording observations.
• Create repair orders and generate cost estimates for parts and labor.
• Explain the importance of services and obtain customer approval.
• Maintain accurate records, organize schedules, and inform customers about progress.

Skills

Service writing

Customer service

Multitasking

Education

High school diploma or equivalent

Valid driver’s license

Job description

Are you ready to level up your career with a leading auto repair shop? If so, a job as a full-time Service Writer could be what you're looking for. Power Automotive in Santa Clarita, CA has an opening for an outgoing and goal-oriented person to join us and help set our customers up with the services they need. If you think you'd be a good fit, keep reading to learn more!

THE BASICS

Pay

Depending on your sales commission, you can earn up to $80,000/year.

Schedule

You generally work 8-hour shifts Monday - Friday, but weekend availability would be preferred.

Perks

Our Service Writer earns an employee discount! Plus, we allow staff to work on their personal vehicles at our shop.

The ability to multitask, prioritize, and adapt to changing situations is essential. We encourage people with military experience to apply! We're also open to hiring people with gaps in their resumes or who have been out of the workforce for the past few months or longer.

YOUR DAYS

Our Service Writer is responsible for communicating with customers about their automotive troubles and then translating that information into easy-to-understand repair orders. You document customer concerns and inspect vehicles yourself, recording your observations. Attentive to detail, you create repair orders and generate cost estimates for parts and labor. If a customer is unsure about certain services, you explain the importance of the job and encourage them to approve the work. You maintain accurate records, organize schedules, and inform customers about their vehicle's progress.

REQUIREMENTS

A high school degree or equivalent would be preferred but isn't needed. Here are the minimum criteria:

• 1+ years of service writing experience
• 2+ years of professional experience
• Valid driver's license

ABOUT US

We've been serving Santa Clarita and the surrounding communities with reliable and honest auto repairs since 1984. We take pride in our work and have gained a strong reputation for top-... etc... which is why we have been voted the number-one auto repair shop in the Santa Clarita Valley.

We value our employees and offer them the opportunity to work on their personal vehicles at our shop and get parts at cost. In addition, we offer great pay and benefits to thank our team for their hard work. Come join our tight-knit team and become part of a company that truly cares about its employees!