Service Writer

Kihei-Auto-Sales; Kihei (HI); On-site; USD 42,000 - 54,000; Full time

Job summary

Kihei-Auto-Sales on Maui is seeking a Service Writer to be the friendly bridge between customers and our service team. You’ll help ensure a smooth, positive experience from the moment customers arrive through the completion of their vehicle service.

Responsibilities include greeting customers, preparing detailed estimates, coordinating with technicians, keeping customers informed, building lasting relationships for repeat business, and maintaining accurate service records.

Qualifications

• At least 1 year of automotive experience (required).
• Strong communication and organizational skills are essential.
• Customer-first attitude with a commitment to exceptional service.

Responsibilities

• Greeting customers and understanding their automotive service needs.
• Preparing detailed service estimates and explaining them clearly to customers.
• Coordinating with technicians to ensure timely service and repairs.
• Keeping customers informed throughout the service process.
• Building strong relationships with customers to encourage repeat business.
• Maintaining accurate records of service transactions.

Skills

Automotive experience

Communication skills

Organizational skills

Team player

Customer service mindset

Job description

Join Our Team as a Service Writer at Our Family-Owned Car Dealership and Service Center on Maui!

Are you passionate about cars and customer service? Do you thrive in a team-oriented environment where you can make a difference every day? If so, we’d love to have you join our family-owned and operated car dealership and service facility on Maui! With over 23 years of serving our community, we pride ourselves on offering top-notch service with a personal touch.

What You’ll Do as a Service Writer

As a Service Writer, you’ll be the bridge between our customers and our service team, ensuring every customer has a seamless and positive experience. Your responsibilities will include:

• Greeting customers and understanding their automotive service needs.
• Preparing detailed service estimates and explaining them clearly to customers.
• Coordinating with technicians to ensure timely service and repairs.
• Keeping customers informed throughout the service process.
• Building strong relationships with customers to encourage repeat business.
• Maintaining accurate records of service transactions.

What We’re Looking For

We’re searching for a motivated and coachable individual who is ready to bring their automotive experience to our team. Here’s what you’ll need to succeed in this role:

• At least 1 year of automotive experience (required).
• A team player mindset with a willingness to learn and grow.
• Strong communication and organizational skills.
• A customer-first attitude with a commitment to providing exceptional service.

Why Join Us?

While we don’t currently offer additional benefits, we believe in creating a supportive and welcoming work environment where every team member is valued. As a family-owned business, we treat our employees like family and foster a culture of teamwork, respect, and growth.