Service Writer

Express Employment Professionals - Cincinnati East; Jonesboro (AR); On-site; USD 21,000 - 30,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Jonesboro, AR is seeking a Service Advisor to manage customer interactions and scheduling for automotive repairs. You will coordinate repair timelines and communicate estimates clearly to customers.

This role emphasizes accurate data entry into the shop management system, maintaining organized front office, and building trust with clients through honest updates. Prior customer service is required.

Qualifications

• Previous customer service and service advisor experience required.
• Automotive knowledge is strongly preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multi-tasking abilities.
• Basic computer skills and experience with office software.

Responsibilities

• Schedule appointments and coordinate repair timelines.
• Prepare repair orders and enter customer and vehicle information into the shop management system.
• Communicate recommended repairs, estimates, and maintenance needs.
• Help maintain a clean, organized, and professional front office.
• Build lasting customer relationships through honest communication and follow ups.
• Keep customers informed throughout the repair process.
• Coordinate with technicians to ensure efficient workflow.
• Process invoice and collect payments.
• Answer incoming phone calls, emails, and customer inquiries.
• Maintain accurate service records and customer files.
• Assist with warranty documentation when applicable.

Skills

Customer service

Communication skills

Organizational abilities

Multi-tasking

Office software

Tools

Office software

Job description

Job Duties

• Schedule appointments and coordinate repair timelines
• Prepare repair orders and ender customer and vehicle information into the shop management system
• Communicate recommended repairs, estimates, and maintenance needs
• Help maintain a clean, organized, and professional front office
• Build lasting customer relationships through honest communication and follow ups
• Keep customers informed throughout the repair process
• Coordinate with technicians to ensure efficient workflow
• Process invoice and collect payments
• Answer incoming phone calls, emails, and customer inquiries
• Maintain accurate service records and customer files
• Assist with warranty documentation when applicable

Requirements

• Previous customer service and service advisor experience required
• Automotive knowledge is strongly preferred
• Excellent verbal and written communication skills
• Strong organizational and multi-tasking abilities
• Basic computer skills and experience with office software

Work Schedule: 7am to 5:30pm Monday - Friday